Valet Attendant - SJ Westin - (Seasonal $18.45/HR + Tips)

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $18.45

Work Schedule

Flexible

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional guest experiences. Known for its commitment to creating smiles and making a meaningful impact, Towne Park serves millions of patients, visitors, and guests nationwide. The company specializes in providing attentive and compassionate hospitality services that ease stress and enhance the overall experience of every guest. Towne Park’s work environment is built on the principle of making a positive difference in people’s lives, whether by greeting guests with warmth, supporting colleagues, or ensuring the smooth operation of hospitality services. This ethos of care and dedication makes Towne Park a rewarding place to grow a career in the hospitality industry.

The Guest Service Associate role at Towne Park offers flexible scheduling with shifts available throughout the week, including weekends. The position is compensated competitively with an hourly base pay starting at $18.45, plus tips, reflecting the company’s commitment to fair and equitable remuneration. A career as a Guest Service Associate involves direct interaction with guests, delivering exceptional service through vehicle parking and retrieval, luggage assistance, and providing helpful local information. The role is essential in maintaining Towne Park’s reputation for outstanding hospitality by ensuring each guest experience is efficient, pleasant, and memorable. Guest Service Associates are expected to maintain a professional yet friendly demeanor, greet guests courteously by name, and assist with inquiries and transportation needs. This position requires attentiveness to detail, strong communication skills, and the ability to operate vehicles safely and responsibly. Towne Park also supports its employees’ well-being by offering access to benefits such as accident and critical illness insurance, hospital indemnity, telemedicine services, and a 401k retirement plan, with eligibility based on job classification and hours worked.

Job Requirements

high school diploma or general education degree (GED)
valid driver’s license
one (1) month related experience and/or training or equivalent
ability to read and write English
ability to comprehend simple instructions and correspondence
physical ability to exert up to 100 pounds occasionally and up to 50 pounds frequently
ability to work outdoors in varying weather conditions
availability to work flexible schedule including weekends
safe driving skills
excellent customer service skills

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
one (1) month related experience and/or training
or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed