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Valet Attendant – Sheraton San Diego (Seasonal) $17.75/HR + Tips

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Exact $17.75
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Work Schedule

Standard Hours
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences and creating memorable moments for millions of patients, visitors, and guests across various locations. Known for its commitment to making a positive impact, Towne Park ensures that every interaction, whether with customers or colleagues, is infused with compassion, professionalism, and friendliness. The company excels in providing quality valet and guest services by prioritizing safety, efficiency, and guest satisfaction. Employees at Towne Park find not just a job but a rewarding career where their contributions help to brighten someone else’s day and make meaningful impacts in the community and hospitality industry. With competitive pay structures, comprehensive benefits, and a supportive work environment, Towne Park fosters growth and learning for every team member.

The Guest Service Associate role at Towne Park is vital in upholding the company's high standards of hospitality. This position involves providing attentive, friendly, and efficient services to guests, including parking and retrieving vehicles safely, assisting with luggage, and managing various guest inquiries. The job requires a proactive approach to customer service, ensuring each guest feels welcomed and supported throughout their visit. Essential duties include greeting guests warmly, explaining parking rates and retrieval procedures, handling guest vehicles with care, and offering assistance with directions, local information, and amenities. The role demands excellent communication skills, attention to detail, and the ability to work in a fast-paced environment that often involves outdoor activity under varying weather conditions.

Towne Park offers hourly pay starting at $17.75 plus tips and a $2.25 shift differential for overnight hours. The work schedule spans Monday through Sunday to meet the needs of the diverse clientele. While the position may be seasonal or temporary, Towne Park provides the opportunity for employees to enroll in various benefits such as accident and critical illness insurance, hospital indemnity plans, telemedicine services, and a 401k retirement savings plan, dependent upon job classification, length of employment, and hours worked. This makes Towne Park a strong choice for prospective employees looking for a role that combines competitive compensation with a commitment to employee well-being and career growth.

The ideal candidate for the Guest Service Associate must be service-oriented and able to maintain a professional and pleasant demeanor highlighting Towne Park’s core values. They will utilize their knowledge and skills to manage guest vehicles, handle administrative tasks such as issuing claim checks, and present information clearly to guests in need. Physical stamina is required as the role includes standing and walking for extended periods, handling luggage, and occasionally exerting considerable physical effort. The employee must also be comfortable operating manual transmission vehicles and performing tasks like parallel parking. Towne Park encourages reasonable accommodations to support individuals with disabilities in their essential job functions. This inclusive environment also offers employees an opportunity to grow within the hospitality sector while contributing directly to guest satisfaction and the operational success of the valet and guest services team.

Job Requirements

  • High school diploma or general education degree (GED)
  • Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
  • One (1) month related experience and/or training
  • OR equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
  • One (1) month related experience and/or training
  • OR equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

Job Duties

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledges and greets guests within five feet with a professional and friendly demeanor
  • Uses guest last names during interactions
  • Uses salutation of the day and welcomes guests to the location
  • Practices proper Towne Park phone etiquette
  • Posts up in designated areas when not completing tasks
  • Parks and retrieves vehicles while driving slowly and cautiously
  • Assists guests with bell services and luggage storage as needed
  • Opens all vehicle and hotel doors for guests
  • Assists guests with directions, taxis, reservations and other inquiries
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Delivers messages, items and/or guest amenities as requested
  • Shuttles guests to appropriate places that are approved by the location
  • Explains parking rates and retrieval procedures to guests upon arrival
  • Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
  • Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • Consistently completes location on all key tags after parking vehicle
  • Calculates and collects revenue for vehicles when needed

Job Criteria

Experience

Entry Level (1-2 years)


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