
Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Exact $20.74
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for guests, patients, and visitors. With a strong commitment to delivering compassionate and professional service, Towne Park focuses on making a positive impact in the lives of those they serve. The company prides itself on its ability to foster a welcoming and friendly environment, ensuring that every interaction brings a smile and leaves a lasting impression. Towne Park operates in various locations, offering career opportunities in hospitality that are rewarding both personally and professionally. Their mission centers on enhancing the experience for millions of people, from easing the anxiety of patients and their families to providing memorable guest services in new cities. Towne Park's culture emphasizes teamwork, respect, and dedication to excellence, making it a dynamic place to build a meaningful career.
The Guest Service Associate role at Towne Park is a pivotal position within the company’s hospitality team. This role requires delivering attentive, friendly, and efficient service while assisting guests with parking, vehicle retrieval, and luggage handling when applicable. The position schedules from Saturday to Monday, 3 PM to 11:30 PM, with a competitive hourly pay rate starting at $20.74 plus tips. Employees in this role have the opportunity to contribute directly to the comfort and convenience of the guests they serve, ensuring a positive experience from arrival to departure. Additional responsibilities include greeting guests warmly, maintaining professional communication, assisting with directions and local information, and managing parking operations safely and accurately. With an emphasis on safety and guest satisfaction, Guest Service Associates play a crucial role in the daily operations of Towne Park’s hospitality services.
This career opportunity is ideal for individuals who enjoy working outdoors, engaging with the public, and performing physically active tasks. It offers not only competitive compensation but also benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and access to a 401k retirement savings plan for eligible employees. Towne Park supports a positive work environment where every team member can make a difference and experience the fulfillment that comes from meaningful work. The company also ensures compliance with various employment regulations and provides accommodations to enable employees with disabilities to perform their duties effectively. Working conditions involve exposure to outdoor elements and require physical exertion, including the ability to lift and move substantial weight safely. Towne Park values reliability, professionalism, and a customer-focused mindset, making it a trustworthy employer and a great place to grow a career in hospitality.
The Guest Service Associate role at Towne Park is a pivotal position within the company’s hospitality team. This role requires delivering attentive, friendly, and efficient service while assisting guests with parking, vehicle retrieval, and luggage handling when applicable. The position schedules from Saturday to Monday, 3 PM to 11:30 PM, with a competitive hourly pay rate starting at $20.74 plus tips. Employees in this role have the opportunity to contribute directly to the comfort and convenience of the guests they serve, ensuring a positive experience from arrival to departure. Additional responsibilities include greeting guests warmly, maintaining professional communication, assisting with directions and local information, and managing parking operations safely and accurately. With an emphasis on safety and guest satisfaction, Guest Service Associates play a crucial role in the daily operations of Towne Park’s hospitality services.
This career opportunity is ideal for individuals who enjoy working outdoors, engaging with the public, and performing physically active tasks. It offers not only competitive compensation but also benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and access to a 401k retirement savings plan for eligible employees. Towne Park supports a positive work environment where every team member can make a difference and experience the fulfillment that comes from meaningful work. The company also ensures compliance with various employment regulations and provides accommodations to enable employees with disabilities to perform their duties effectively. Working conditions involve exposure to outdoor elements and require physical exertion, including the ability to lift and move substantial weight safely. Towne Park values reliability, professionalism, and a customer-focused mindset, making it a trustworthy employer and a great place to grow a career in hospitality.
Job Requirements
- High school diploma or general education degree
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of customer and personal service principles and processes
- Ability to read, write, and comprehend simple English
- Ability to perform basic arithmetic
- Ability to understand time systems and rates
- Ability to perform parallel parking
- Ability to operate manual transmission (preferred)
Job Qualifications
- High school diploma or general education degree
- One month related experience and/or training or equivalent combination of education and experience
- Must hold a valid driver’s license for the state of employment or within a commutable distance
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to comprehend simple instructions and correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to perform basic arithmetic operations involving American currency
- Ability to understand 24 hour and military time systems
- Ability to understand applicable rates for time usage
- Ability to operate a manual transmission vehicle is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet using guest last names
- Use proper phone etiquette and post in designated areas when not completing tasks
- Park and retrieve vehicles slowly and cautiously
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and inquiries
- Provide information about outlets, meeting rooms, amenities and local attractions
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue claim checks after receiving vehicle keys
- Collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculate and collect parking revenue when needed
- Perform parallel parking safely
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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