
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $17.50 - $1.00
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences that foster smiles and positive memories. Renowned for its commitment to providing outstanding customer service, Towne Park offers employment opportunities where individuals can make a meaningful impact in their communities. The company proudly serves millions of patients, visitors, and guests across various locations, blending professionalism and kindness to ease anxieties and elevate guest satisfaction. Towne Park emphasizes the importance of every team member's role in creating memorable moments, whether through compassionate interactions with patients and their families or by assisting guests with their needs in hotels and similar venues. By working here, associates are part of a team that prioritizes customer care, ensures operational excellence, and drives a positive impact daily.
The role of Guest Service Associate at Towne Park involves delivering exceptional hospitality services with attentiveness, friendliness, and efficiency. This part-time position includes responsibilities such as parking and retrieving guest vehicles with safety and care, assisting with luggage handling, and providing relevant information and directions to guests. Guest Service Associates embody the company’s ethos by greeting guests warmly, using their last names to foster personal connection, and maintaining a professional demeanor 100% of the time. The hourly compensation for this role starts at $17.50 plus tips, reflecting Towne Park’s commitment to fair and competitive pay based on skills, experience, and location. The work environment is primarily outdoors, sometimes exposing associates to various weather conditions, which requires physical stamina and the ability to perform duties such as lifting up to 100 pounds occasionally and standing for extended periods.
In addition to providing excellent service, Guest Service Associates manage parking processes, including issuing claim checks upon receipt of vehicle keys, collecting these checks when retrieving vehicles, and handling guest payments accurately. They also assist guests with inquiries about local amenities, meet and greet services, and ensure guests’ overall experience is seamless and memorable. The company’s supportive culture empowers employees to contribute meaningfully in their roles and encourages personal development through engagement with guests and colleagues alike. Employees are eligible for benefits such as accident and critical illness insurance, hospital indemnity coverage, telemedicine services, and participation in a 401k retirement plan, depending on their job classification and tenure with the company. Temporary and seasonal roles may not be eligible for these benefits.
This position requires fundamental skills in communication, basic arithmetic, and a valid driver’s license for the relevant state. Moreover, physical capabilities such as stair climbing, balance, and vehicle operation skills — including manual transmission and parallel parking — are highly desirable. The role demands a high level of safety awareness, professional conduct, punctuality, and a proactive attitude toward guest assistance. Towne Park strives to create a work environment where every shift is an opportunity to positively impact guests and colleagues alike. The Guest Service Associate position offers not only a job but a rewarding career path in hospitality where your efforts directly contribute to creating a welcoming atmosphere and operational excellence.
The role of Guest Service Associate at Towne Park involves delivering exceptional hospitality services with attentiveness, friendliness, and efficiency. This part-time position includes responsibilities such as parking and retrieving guest vehicles with safety and care, assisting with luggage handling, and providing relevant information and directions to guests. Guest Service Associates embody the company’s ethos by greeting guests warmly, using their last names to foster personal connection, and maintaining a professional demeanor 100% of the time. The hourly compensation for this role starts at $17.50 plus tips, reflecting Towne Park’s commitment to fair and competitive pay based on skills, experience, and location. The work environment is primarily outdoors, sometimes exposing associates to various weather conditions, which requires physical stamina and the ability to perform duties such as lifting up to 100 pounds occasionally and standing for extended periods.
In addition to providing excellent service, Guest Service Associates manage parking processes, including issuing claim checks upon receipt of vehicle keys, collecting these checks when retrieving vehicles, and handling guest payments accurately. They also assist guests with inquiries about local amenities, meet and greet services, and ensure guests’ overall experience is seamless and memorable. The company’s supportive culture empowers employees to contribute meaningfully in their roles and encourages personal development through engagement with guests and colleagues alike. Employees are eligible for benefits such as accident and critical illness insurance, hospital indemnity coverage, telemedicine services, and participation in a 401k retirement plan, depending on their job classification and tenure with the company. Temporary and seasonal roles may not be eligible for these benefits.
This position requires fundamental skills in communication, basic arithmetic, and a valid driver’s license for the relevant state. Moreover, physical capabilities such as stair climbing, balance, and vehicle operation skills — including manual transmission and parallel parking — are highly desirable. The role demands a high level of safety awareness, professional conduct, punctuality, and a proactive attitude toward guest assistance. Towne Park strives to create a work environment where every shift is an opportunity to positively impact guests and colleagues alike. The Guest Service Associate position offers not only a job but a rewarding career path in hospitality where your efforts directly contribute to creating a welcoming atmosphere and operational excellence.
Job Requirements
- high school diploma or general education degree (GED)
- valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Qualifications
- high school diploma or general education degree (GED)
- valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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