Valet Attendant – San Jose Marriott $18.45/HR + Tips

San Jose, CA, USA|

Job Overview

Compensation

Hourly

Exact $18.45

Work Schedule

Standard Hours

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company committed to delivering exceptional guest experiences through dedicated and compassionate service. Known for its unwavering commitment to creating smiles and making a positive impact, Towne Park serves millions of patients, visitors, and guests nationwide. The company fosters a culture where every team member has the opportunity to brighten someone else's day, whether by easing patient anxiety, providing memorable guest interactions, or supporting fellow colleagues. This unique focus on service excellence makes Towne Park more than just a place to work—it is a community where meaningful contributions are recognized and celebrated.

Towne Park is currently seeking a Guest Service Associate to join their team. This role is integral to maintaining the high standards of hospitality that the company is known for. The Guest Service Associate is responsible for providing attentive, friendly, and efficient service to all guests. This includes parking and retrieving vehicles safely and promptly, assisting with luggage, and delivering comprehensive information and assistance to guests throughout their visit. The position offers an hourly base pay starting at $18.45 plus tips, with an additional shift differential for overnight hours, reflecting the company's commitment to competitive and fair compensation.

This full-time position operates on a flexible schedule from Monday through Sunday, emphasizing the need for reliability and dedication. Benefits for eligible employees include accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in the company’s 401k retirement savings plan. These benefits enhance the total rewards package, ensuring employees are supported in both their professional and personal lives.

The Guest Service Associate plays a key role in guest satisfaction by maintaining a pleasant and professional demeanor, greeting guests warmly, and providing helpful information about the facility and local attractions. Duties also include safe operation of vehicles within the valet system, handling of ticket and vehicle information with precision, and assisting guests with various needs such as directions, reservations, and transportation arrangements. This role demands strong communication skills, attention to detail, and a genuine passion for service.

Working in various weather conditions and physically engaging duties such as lifting, walking, standing, and operating manual transmissions are part of the daily responsibilities. The company provides reasonable accommodations for individuals with disabilities to ensure equal opportunity for all candidates. Towne Park's commitment to safety, service, and employee welfare makes it an attractive employer for those seeking a meaningful career in hospitality services.

Job Requirements

high school diploma or GED
valid driver’s license for the state applying to work or commutable distance
one month related experience or training, or equivalent combination of education and experience
knowledge of customer and personal service principles and processes
ability to read and write standard English
ability to comprehend and write simple instructions and correspondence
ability to present information effectively in one-on-one and small group settings
ability to perform basic arithmetic including addition, subtraction, multiplication and division
understanding of 24 hour and military time
understanding of applicable parking rates
ability to operate manual transmission preferred
ability to perform parallel parking

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
one (1) month related experience and/or training
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed