Valet Attendant-(Riddle Hospital)

Wilmington, DE, USA|Onsite

Job Overview

Compensation

Hourly

Exact $14.50

Work Schedule

Flexible

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a well-established company specializing in premium parking and valet services across various locations. Known for its commitment to quality and customer satisfaction, Towne Park offers seamless and efficient parking management solutions to its clientele. The company prides itself on creating an exceptional guest experience by combining professionalism, attention to detail, and courteous service. With a focus on innovation and safety, Towne Park invests in training and technologies that enhance the parking experience for both guests and employees. The company operates in multiple markets and locations, providing employment opportunities that emphasize growth, teamwork, and a customer-first approach. Towne Park values its team members and is committed to offering competitive and fair compensation aligned with industry standards and the employee's qualifications.

The role of Guest Service Associate at Towne Park is an integral part of maintaining the high standards of hospitality that the company upholds. This position involves providing outstanding service to guests, ensuring their experience is smooth, friendly, and efficient from arrival to departure. The Guest Service Associate is responsible primarily for parking and retrieving guests’ vehicles safely and promptly while also providing assistance with luggage services as required. Employees in this role are expected to maintain a professional and approachable demeanor, addressing guests courteously, learning and using guests’ last names during interactions, and providing helpful information about the location, services, and surrounding area.

This role requires open availability, reflecting the need for flexible scheduling to meet the needs of the business and its guests. Compensation for the position comprises a competitive hourly base pay starting at $14.50 per hour, with additional income opportunities through tips. Towne Park supports its employees by offering benefits, including accident insurance, critical illness coverage, hospital indemnity insurance, telemedicine services, and eligibility for participation in the company’s 401k retirement savings plan, subject to job classification and tenure. The role is dynamic and involves physical activity, requiring individuals to be physically fit enough to perform duties such as driving vehicles cautiously, assisting with luggage, standing or walking for long periods, and working outdoors in various weather conditions. Reasonable accommodations are available for individuals with disabilities.

Further responsibilities include safe vehicle handling, clear communication with guests regarding parking rates and retrieval procedures, accurate completion and maintenance of parking ticket information, and coordination of guest-related services like shuttle rides and delivery of messages or amenities. Employees in this role are expected to handle money, operate manual transmission vehicles if needed, and perform tasks that require basic math and time comprehension skills. The Guest Service Associate plays a vital role in the overall guest experience, contributing directly to the smooth operation of Towne Park’s services and the company’s reputation for excellence in parking management and hospitality.

Job Requirements

high school diploma or general education degree (GED)
valid driver's license for the state you are applying to work or within a commutable distance
one (1) month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations
ability to add and subtract three digit numbers and multiply and divide with 10's and 100's
ability to perform basic arithmetic using American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work
one (1) month related experience and/or training
or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
calculates and collects revenue for vehicles when needed