Valet Attendant - Residence Inn Berkeley $19.18/HR + Tips

Towne Park is a leading provider of parking management services, renowned for delivering exceptional hospitality and superior guest experiences. With locations nationwide, Towne Park operates in diverse environments such as airports, hotels, medical centers, and urban facilities, offering convenient and secure parking solutions. The company prides itself on its commitment to customer satisfaction, safety, and operational excellence, making it a preferred parking partner across various industries. Towne Park emphasizes employee development, competitive compensation, and inclusive work culture, providing team members with opportunities to grow and thrive within the organization.

The role of the Guest Service Associate at Towne Park is integral to upholding the company's reputation for outstanding service. This position is designed for individuals who are passionate about hospitality and enjoy interacting with guests in a courteous, friendly, and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles promptly and safely, assisting with luggage, and providing additional guest services such as directions, reservations, and facility information. This role requires a blend of customer service excellence and operational skill, particularly in handling vehicles carefully and managing the valet system accurately.

This is a non-exempt, hourly position offering a competitive base pay of $19.18 per hour plus tips, with an additional $3 shift differential for overnight shifts. The work schedule includes morning and evening shifts from Monday through Sunday, making it ideal for individuals seeking flexibility and varied working hours. Towne Park provides a comprehensive benefits package for eligible employees, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan. These benefits are contingent upon job classification, length of employment, and hours worked, with seasonal and temporary roles excluded from eligibility.

In this position, Guest Service Associates will maintain a professional and friendly demeanor at all times, greeting guests warmly and personalizing interactions by using guest last names. Key responsibilities include the safe and efficient parking of vehicles, door assistance, luggage handling, and delivering messages or amenities as requested. Associates will also explain parking rates and retrieval procedures, manage claim checks and vehicle keys accurately, and calculate revenue when necessary. This role demands physical stamina, as employees frequently work outdoors in varied weather conditions and must be able to lift significant weight while providing prompt and courteous guest service.

Successful candidates will possess a high school diploma or GED and hold a valid driver's license for the applicable state or a commutable distance. Basic knowledge of customer service principles and the ability to communicate clearly in English are essential. The ability to perform mathematical calculations related to money and time, understand military time systems, and operate manual transmissions and perform parallel parking are desirable skills. High attention to detail, reliability, and the capacity to follow established procedures within a team-focused environment are critical for success.

The Guest Service Associate role is a fantastic opportunity for individuals eager to contribute to a dynamic team while enhancing their skills in a customer-facing hospitality setting. Candidates looking for a role with a strong focus on guest interaction, operational responsibility, and physical activity will find this position rewarding. Towne Park values diversity and inclusion, encouraging applicants from all backgrounds to apply, and offers reasonable accommodations for individuals with disabilities to enable them to perform the essential functions of the job.