Valet Attendant – Renaissance Newport Beach Hotel (Seasonal) $16.90/HR + Tips

Towne Park is a leading hospitality services company dedicated to providing exceptional guest experiences through attentive and professional service. With a strong commitment to creating smiles, Towne Park focuses on delivering high-quality hospitality services to millions of patients, visitors, and guests across its wide range of locations. The company's culture emphasizes making a positive impact on every individual's day, whether it's easing the anxiety of patients and their families, creating memorable stays for guests, or supporting colleagues. Towne Park believes that every interaction is an opportunity to brighten someone's day, which is why it fosters a supportive and engaging work environment where employees can thrive and make meaningful contributions.

The Guest Service Associate role at Towne Park is essential in maintaining this standard of excellence. This position is responsible for providing outstanding hospitality services to guests in a courteous, friendly, and efficient manner. Duties include parking and retrieving guest vehicles safely and promptly, assisting with luggage, and delivering other services as needed to enhance the guest experience. The role demands a professional demeanor and the ability to communicate effectively with guests and team members alike.

Towne Park offers a competitive compensation package that reflects the skills, experience, and education of each candidate. The role pays an hourly base rate starting at $16.90 per hour, complemented by tips and an additional $1 shift differential for overnight hours. Work schedules include shifts Monday through Sunday, ensuring coverage during peak guest interaction times.

Employees have access to several benefits, such as accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine services. Additionally, a 401k retirement savings plan is available for eligible employees, based on job classification, tenure, and hours worked. While seasonal and temporary employees are excluded from some benefits, Towne Park remains committed to supporting staff through valuable perks that promote wellbeing and financial security.

This role demands a strong sense of responsibility, as the Guest Service Associate must manage vehicle parking operations efficiently while adhering to safety protocols. Interaction with guests is a key part of the job, including welcoming guests warmly, providing directions and local information, and handling inquiries related to reservations, transportation, and amenities. The ability to maintain comprehensive records of parking transactions, calculate revenues, issue claim checks, and uphold Towne Park's customer service standards is integral to success in this position.

Physical demands of the job include regular periods of standing or walking, handling luggage, and working outdoors in varying weather conditions. The associate must also be capable of exerting significant physical effort when moving objects, with some roles requiring lifting up to 100 pounds. Attention to detail and the capability to perform basic arithmetic operations such as addition, subtraction, multiplication, and division are necessary for accurate processing of parking fees and transactions. Knowledge of manual transmission operation and parallel parking skills will be highly advantageous.

Towne Park fosters a collaborative work environment with structured procedures, allowing employees to operate confidently within defined guidelines while making decisions that contribute to smooth daily operations. The company values employees who are proactive, courteous, and committed to enhancing the guest experience at every opportunity. Through this position, individuals have the chance to develop their hospitality skills, grow with the company, and contribute to a service culture that is recognized for excellence and compassion.