Valet Attendant - PT

Temecula, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Career Development

Job Description

Pechanga Resort Casino (PRC) is a premier entertainment and hospitality destination located in Temecula, California. Renowned for its lavish accommodations, diverse dining options, expansive gaming floor, and world-class amenities, PRC attracts visitors from across the globe seeking a luxurious and memorable experience. As a leader in the resort and casino industry, PRC prides itself on delivering exceptional guest service, underscored by its Four Diamond commitment which embodies the highest standards of quality and hospitality. PRC's operations are expansive, catering not only to gaming enthusiasts but also to those looking to indulge in fine dining, relax at the spa, or enjoy live entertainment. The resort employs a dedicated team passionate about fostering a welcoming atmosphere and ensuring every guest has an unparalleled experience.

The Valet Attendant role at Pechanga Resort Casino is pivotal in creating positive first and lasting impressions for guests. Acting as the initial point of contact upon arrival, the Valet Attendant is responsible for greeting guests warmly, providing essential information about the resort and surrounding city, and ensuring the secure handling of guests' vehicles. This position demands an individual with excellent interpersonal skills, keen attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities include parking and retrieving cars safely from assigned locations, checking vehicles for damage upon arrival and departure, and efficiently responding to guest requests. Additionally, the Valet Attendant must adhere strictly to traffic regulations and resort policies to protect the assets of PRC and maintain safety standards.

This role requires a commitment to the Four Diamond service standards, focusing on delivering courteous, timely, and professional service that enhances the overall guest experience. The Valet Attendant must be able to work flexible hours including weekends and holidays, reflecting the dynamic nature of the hospitality industry. Strong communication skills are essential, along with the ability to work independently and as part of a team while maintaining a professional demeanor under pressure. This is a non-supervisory position, emphasizing hands-on operational duties vital to the smooth functioning of the guest parking and arrival process. Pechanga Resort Casino offers an engaging work environment where team members are valued for their contribution to delivering excellence in guest service.

Job Requirements

High school diploma or general education degree (GED)
3 to 6 months related experience and/or training or equivalent combination of education and experience
must qualify to obtain and maintain a class 'A' gaming license
valid Class 'C' driver license
clean driving record with no demerit points
ability to drive a manual transmission
must be willing to work weekends and/or holidays when necessary
must be flexible with hours and shifts

Job Qualifications

High school diploma or general education degree (GED)
3 to 6 months related experience and/or training or equivalent combination of education and experience
ability to read and comprehend simple instructions, short correspondence, and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations
ability to add, subtract, multiply, and divide in all units of measure
ability to compute rate, ratio, and percent and to draw and interpret bar graphs
ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
ability to work with problems involving a few concrete variables in standardized situations
must qualify to obtain and maintain a class 'A' gaming license
valid Class 'C' driver license
clean driving record with no demerit points
ability to drive a manual transmission
professional demeanor
great smile
good attitude
make eye contact while speaking
mentally strong and able to cope with many challenges
ability to work under stressful situations

Job Duties

Greet and welcome all guests and provide PRC and city information
check cars for damage and record details of damage on parking ticket
park and retrieve guest cars from assigned location
lock cars and ensure that keys and files are stored in the proper location
respond to telephone lines
answer and respond to radio inquiries for valet parking via radio
adhere to all Highway Traffic Acts
respond efficiently to special requests from guests
comply with resort policies and procedures
comply with departmental service guarantees
able to logically and independently plan, organize, and complete work in a timely manner
able to perceive quality of work, read material, and review documents
receive instructions and hear from guests and staff
other duties as assigned