
Job Overview
Compensation
Hourly
Exact $17.87
Benefits
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
Discounted parking and bus pass program
Two for one movie theatre coupons at Marcus Theatres
Ability to grow your career, and transfer from one property to another
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401k with employer match
Early wage access
Job Description
The Lofton Hotel, located in the vibrant heart of downtown Minneapolis' entertainment district, offers an upscale experience blending modern amenities with exceptional service. This premier hotel is Minnesota's first Hilton Tapestry Collection hotel and represents the perfect combination of sophistication, comfort, and convenience for both leisure and business travelers. With a dedicated team of hospitality professionals who take pride in delivering outstanding guest experiences, The Lofton Hotel is consistently ranked among the top hotels in Minneapolis. It is part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which boasts over 60 years of operational and service excellence. Marcus Hotels & Resorts is known for its unique properties, each rich in character and style, and focuses on creating extraordinary guest and associate experiences while expanding its U.S.-based portfolio of 16 hotels and resorts.
The role available at The Lofton Hotel offers a rewarding career opportunity as a Bellperson, where friendly and professional guest service is at the forefront. The Bellperson acts as the first point of contact for guests arriving at the hotel and plays a crucial role in ensuring a positive first impression. Responsibilities include greeting guests warmly and sincerely, assisting with luggage by retrieving and transporting items to guest rooms using bell carts, and providing accurate information to inquiries. This position requires physical stamina as the job involves grasping, lifting, carrying, and loading luggage and packages weighing up to 45 pounds throughout the shift while navigating through public and private areas of the hotel.
Employees are expected to maintain a professional image at all times while working, uphold cleanliness, and adhere to proper sanitation and personal hygiene standards. Communication skills are essential, including the ability to understand and follow verbal and written instructions as well as effectively communicate in English. Candidates should have sufficient reading ability to interpret luggage tags and claim checks accurately and a valid driver's license with a good driving record. This hourly position offers competitive compensation starting at $17.87 per hour, providing stable income with the added benefits of a supportive team and career growth potential.
The Lofton Hotel values its team members and offers numerous opportunities for development and advancement, including the ability to transfer among multiple properties within Marcus Hotels & Resorts and Hilton worldwide. The company emphasizes a well-rounded employee experience, offering a free, nutritious meal with every shift and an assortment of discounts on hotel rooms, dining, entertainment, and recreational activities. Benefits also include paid time off, comprehensive medical, dental and vision insurance, company-paid life insurance, an employee assistance program, a 401k plan with employer matching, early wage access, and more. The Lofton Hotel is committed to fostering a respectful, inclusive environment and is an equal opportunity employer. This role is ideal for individuals who enjoy working in a dynamic environment, engaging with guests, and contributing to exceptional hospitality experiences.
The role available at The Lofton Hotel offers a rewarding career opportunity as a Bellperson, where friendly and professional guest service is at the forefront. The Bellperson acts as the first point of contact for guests arriving at the hotel and plays a crucial role in ensuring a positive first impression. Responsibilities include greeting guests warmly and sincerely, assisting with luggage by retrieving and transporting items to guest rooms using bell carts, and providing accurate information to inquiries. This position requires physical stamina as the job involves grasping, lifting, carrying, and loading luggage and packages weighing up to 45 pounds throughout the shift while navigating through public and private areas of the hotel.
Employees are expected to maintain a professional image at all times while working, uphold cleanliness, and adhere to proper sanitation and personal hygiene standards. Communication skills are essential, including the ability to understand and follow verbal and written instructions as well as effectively communicate in English. Candidates should have sufficient reading ability to interpret luggage tags and claim checks accurately and a valid driver's license with a good driving record. This hourly position offers competitive compensation starting at $17.87 per hour, providing stable income with the added benefits of a supportive team and career growth potential.
The Lofton Hotel values its team members and offers numerous opportunities for development and advancement, including the ability to transfer among multiple properties within Marcus Hotels & Resorts and Hilton worldwide. The company emphasizes a well-rounded employee experience, offering a free, nutritious meal with every shift and an assortment of discounts on hotel rooms, dining, entertainment, and recreational activities. Benefits also include paid time off, comprehensive medical, dental and vision insurance, company-paid life insurance, an employee assistance program, a 401k plan with employer matching, early wage access, and more. The Lofton Hotel is committed to fostering a respectful, inclusive environment and is an equal opportunity employer. This role is ideal for individuals who enjoy working in a dynamic environment, engaging with guests, and contributing to exceptional hospitality experiences.
Job Requirements
- Ability to understand and follow written and or verbal instructions
- ability to effectively communicate verbally in English
- ability to read English language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
- ability to grasp, lift, and or carry or otherwise move packages and boxes and luggage up to 45lbs continuously throughout shift
- ability to stand, walk, and or sit and continuously perform essential job functions
- sufficient manual dexterity in one hand to be able to load and unload luggage
- ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property
- valid driver’s license and good driving record
Job Qualifications
- Ability to understand and follow written and or verbal instructions
- ability to effectively communicate verbally in English
- ability to read English language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
- sufficient manual dexterity in one hand to be able to load and unload luggage
- valid driver’s license and good driving record
Job Duties
- Greet customers with friendly and sincere welcome
- retrieve guest items from cars, buses, vans, and carts
- grasp, lift, carry and/or load luggage and packages onto bell cart to transport items throughout hotel to designated room
- navigate bell cart through public areas, guest room corridors and to elevators
- listen and respond to guest inquiries
- answer questions and offer assistance giving accurate information
- always maintain a professional image while at work
- maintain all cleanliness and sanitation along with personal hygiene
Job Location
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