Valet Attendant-PM shift(Marriott Res Inn Phila)

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $10.25

Work Schedule

Fixed Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to providing exceptional experiences to millions of guests, patients, visitors, and clients across its diverse locations. With a strong commitment to delivering compassionate and attentive service, Towne Park operates in the hospitality sector focusing on parking and valet services, guest assistance, and creating memorable interactions for all individuals they serve. Known for its customer-centric approach, Towne Park fosters an environment where employees are encouraged to make a positive impact every day. The company values professionalism, safety, and kindness, building a workplace that emphasizes respect and meaningful service.

The role of Guest Service Associate at Towne Park is vital to the organization’s mission and brand reputation. This position offers a rewarding opportunity to contribute daily to the smooth operation of guest hospitality activities by providing attentive, friendly, and efficient service to all guests. As a Guest Service Associate, your responsibilities will include parking and retrieving guest vehicles safely and promptly, assisting guests with luggage, and delivering exceptional customer service with a warm and professional demeanor. The role also involves clear communication on parking procedures, answering guest inquiries about local amenities and directions, and supporting the overall guest experience by offering courteous and helpful interactions.

This position is hourly, with a base pay starting at $10.25 per hour plus tips, and requires availability during the 3pm to 11pm shift, with open availability preferred to meet operational needs. Towne Park offers benefits including accident insurance, critical illness insurance, hospital indemnity, telemedicine coverage, and access to a 401k retirement plan for eligible employees based on job classification and hours worked. Seasonal and temporary roles are excluded from these benefits.

Towne Park’s Guest Service Associate role is perfect for individuals who enjoy working in a dynamic environment that involves interaction with diverse guests and colleagues. The position demands physical stamina, ability to handle weather exposure, and attention to safety protocols, such as careful driving and proper handling of guest property. Furthermore, employees must maintain a professional image and display excellent communication skills to foster positive encounters. This role not only supports guest satisfaction but also contributes to the organization's commitment to a culture of care and excellence.

Job Requirements

High school diploma or equivalent
Must hold a valid driver’s license for the state you are applying to work or within commutable distance
One month related experience or equivalent combination of education and experience
Knowledge of customer and personal service principles
Ability to read, write and comprehend simple English
Ability to present information effectively to guests and colleagues
Basic math skills including addition, subtraction, multiplication and division
Understanding of 24 hour and military time systems
Understanding of applicable parking rates
Ability to operate manual transmission preferred
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training
OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Parks and retrieves vehicles while driving slowly and cautiously
Assists guests with bell services and luggage storage as needed
Opens all vehicle and hotel doors for guests
Assists guests with directions, taxis, reservations and other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Delivers messages, items and/or guest amenities as requested
Shuttles guests to appropriate places that are approved by the location
Explains parking rates and retrieval procedures to guests upon arrival
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Consistently completes location on all key tags after parking vehicle
Calculates and collects revenue for vehicles when needed