
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $12.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a distinguished hospitality services company dedicated to enhancing the guest experience through attentive, compassionate, and professional service. With a clear mission to create smiles and make a meaningful impact, Towne Park serves millions of patients, visitors, guests, and clients across its various locations. Emphasizing the delivery of exceptional hospitality experiences, the company insists on quality and care in every interaction. This commitment is reflected not only in its customer-facing operations but also within its internal culture where teamwork and supportive colleague relationships foster a rewarding working environment. The company prides itself on creating an atmosphere where employees feel valued and empowered to brighten the day of every customer, client, and fellow team member they encounter. Towne Park operates in various settings, including hospitals, hotels, event venues, and urban centers, making each service encounter unique and important. The work culture promotes professionalism, inclusivity, and opportunities for growth within the hospitality sector. Employees are supported through competitive compensation packages and benefits, including insurance plans and a 401k retirement savings option for eligible team members. Seasonal and temporary positions, however, are not eligible for all benefits provided to full-time roles.
The role of Guest Service Associate at Towne Park is vital to maintaining the company’s high standard of guest service. This position requires an individual who is friendly, attentive, and efficient in managing guest needs and vehicle handling. The Guest Service Associate will primarily be responsible for parking and retrieving vehicles in a prompt, professional, and safe manner. Moreover, the role involves assisting guests with luggage, providing directions, handling inquiries, and facilitating a smooth arrival and departure experience. The work schedule for this position typically falls between 3pm and 11pm, and the compensation starts at a base rate of $12 per hour plus tips. Important responsibilities include maintaining excellent communication with guests by greeting them warmly and using their names when possible, practicing proper phone etiquette, and managing all vehicle-related tasks with accuracy and care. The associate also explains parking procedures and rates clearly to guests and ensures proper documentation and handling of vehicle keys. Physical demands are significant in this role, with requirements to occasionally lift heavy objects, work outdoors in varying weather conditions, and be on one’s feet for extended periods. Towne Park encourages reasonable accommodations to support employees with disabilities in performing their job functions. This career offers not only a paycheck but also an opportunity to make a difference, joining an organization dedicated to making a positive impact every day through exceptional hospitality service.
The role of Guest Service Associate at Towne Park is vital to maintaining the company’s high standard of guest service. This position requires an individual who is friendly, attentive, and efficient in managing guest needs and vehicle handling. The Guest Service Associate will primarily be responsible for parking and retrieving vehicles in a prompt, professional, and safe manner. Moreover, the role involves assisting guests with luggage, providing directions, handling inquiries, and facilitating a smooth arrival and departure experience. The work schedule for this position typically falls between 3pm and 11pm, and the compensation starts at a base rate of $12 per hour plus tips. Important responsibilities include maintaining excellent communication with guests by greeting them warmly and using their names when possible, practicing proper phone etiquette, and managing all vehicle-related tasks with accuracy and care. The associate also explains parking procedures and rates clearly to guests and ensures proper documentation and handling of vehicle keys. Physical demands are significant in this role, with requirements to occasionally lift heavy objects, work outdoors in varying weather conditions, and be on one’s feet for extended periods. Towne Park encourages reasonable accommodations to support employees with disabilities in performing their job functions. This career offers not only a paycheck but also an opportunity to make a difference, joining an organization dedicated to making a positive impact every day through exceptional hospitality service.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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