Valet Attendant, Part Time, $22/hr + Tips (Palo Alto, CA)

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Exact $22.00

Work Schedule

Flexible

Benefits

Paid Time Off

flexible schedule

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

All About Parking Inc. is a well-established company specializing in providing comprehensive parking solutions and valet services with a strong focus on customer satisfaction and operational excellence. Recognized for its commitment to equal opportunity employment and inclusive work environment, All About Parking Inc. values diversity and non-discrimination in its hiring practices, promoting fairness regardless of race, creed, color, age, sex, religion, or national origin. The company operates in the parking and transportation industry, delivering premium valet and electric vehicle (EV) management services to a broad client base. Thorough background checks ensure a trusted and safe working environment for both employees and customers.

The role of Attendant at All About Parking Inc. is essential to maintaining the company’s reputation for exceptional service. This client-facing position primarily revolves around valet parking duties, management of electric vehicles (including EV charging), and facilitating driving operations for both customers and other employees. Key responsibilities include greeting guests in a warm and professional manner, managing the safe parking and retrieval of customer vehicles, and assisting clients with various needs such as luggage handling, wheelchair assistance, and directions. Attendants also play a crucial role in ensuring smooth traffic control and station operations while maintaining accurate logs and reports.

The position demands a high level of customer interaction skills, physical stamina, and the ability to multitask effectively in a fast-paced environment. Attendants are expected to embody the company's values by consistently delivering a welcoming and courteous customer experience, demonstrating professionalism at all times. In addition to valet parking, they must be adept in the use of ticketing technology and cash handling protocols, while ensuring compliance with all traffic and safety regulations. Attendants are also responsible for operational duties involving EVs, including charging station management and training as required.

This role requires flexibility in work hours to accommodate peak service periods and potential emergency shifts, underlining the adaptable nature of the job. Employees benefit from working in a dynamic and collaborative environment, contributing to the smooth running of parking services while upholding safety and efficiency standards. Overall, this position offers an excellent opportunity for individuals passionate about excellent customer service, organized operational skills, and hands-on experience with advanced vehicle management systems.

Job Requirements

Must be at least 19 years of age
Must have 3 years of driving experience
Must possess a valid drivers license with no accidents or 2-point driving infractions in the last 5 years
Fluent in English with excellent verbal and written communications skills
High school diploma or equivalent preferred
Some customer service/public relations experience or equivalent combination of education and experience
Possess enthusiasm for delivering exceptional customer service
Ability to communicate in a positive manner with co-workers, customers and vendors at all times
Work effectively on a team and independently to resolve customer issues
Must possess a cell phone and email account and a reliable means of transportation to work

Job Qualifications

Must be at least 19 years of age
Must have 3 years of driving experience
Must possess a valid drivers license with no accidents or 2-point driving infractions in the last 5 years
Fluent in English with excellent verbal and written communications skills
High school diploma or equivalent preferred
Some customer service/public relations experience or equivalent combination of education and experience
Possess enthusiasm for delivering exceptional customer service
Ability to communicate in a positive manner with co-workers, customers and vendors at all times
Work effectively on a team and independently to resolve customer issues
Assist in maintaining station operations
Maintain EV operations
Maintain vehicle driving operations
Recommend procedures that increase efficiency and maximize throughput for charging
Provide hands-on EV training as needed
Accommodate a flexible work schedule, including different times and locations
Ability to multi-task in a fast-paced environment
Ability to report data and execute other duties with minimal direction
Ability to add, subtract, multiply and divide
Must possess a cell phone and email account and a reliable means of transportation to work

Job Duties

Comply with all company policies and procedures
Assist in maintaining station operations
Update valet and EV charging logs
Maintain a clean and orderly work environment including relief of car backlog
Acknowledge and greet all incoming customers in a friendly, welcoming manner
Perform outdoor concierge/customer service duties as requested
Anticipate and facilitate customer needs such as requesting their car, opening car doors, assistance with wheelchairs, luggage, holding umbrellas, providing directions, directing traffic
Tactfully manage difficult or emotional customer situations
Safely perform valet parking and EV services including parking, retrieving and delivering customer vehicles and management of EV charging stations
Safely operate customer and company vehicles in accordance with all traffic regulations, applicable laws and company policies
Perform hourly and daily key audits including key transfers to customers and clients as directed
Manage cash, valet tickets, ticketless technology systems, keys and equipment in accordance with company policy
Assist in completing hourly and daily activity logs using Employee Portal or phone if available
Safely operate, ride, rebalance and secure bicycles for customers
Maintain a professional appearance and courteous demeanor at all times
Show respect and sensitivity for cultural differences and promote a harassment-free environment
Have working knowledge of account specific details
Be flexible with work shifts/hours to service peak volume periods, vacated shifts and other emergency situations
Perform other duties and responsibilities as assigned