Valet Attendant (Part Time)

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $24.03

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

wellness programs

Job Description

Encore Boston Harbor is a premier luxury resort and casino located on the beautiful Mystic River in Everett, Massachusetts. Boasting 210,000 square feet of gaming space, the establishment is home to over 3,000 slot machines and 240 table games. As part of the greater Boston Harbor area, the resort features 671 spacious and elegantly designed hotel rooms, offering guests a premium lodging experience with modern amenities. Beyond gaming and accommodations, Encore Boston Harbor offers a destination experience with a full-service spa, salon, fitness center, specialty retail shops, and a variety of 15 distinctive dining and lounge venues that cater to diverse tastes and preferences. The resort also includes more than 50,000 square feet of versatile ballroom and meeting spaces, ideal for conferences, social events, and ceremonies. The surrounding grounds encompass a six-acre Harborwalk, complete with pedestrian and bicycle paths, access to the waterfront, event lawns, public art displays, and meticulously maintained floral arrangements, making it a scenic spot for relaxation and recreation. The resort's establishment represents the largest private, single-phase development project in the history of Massachusetts, underlining its significance and scale within the state’s hospitality and entertainment sector.

The role of the Valet Attendant at Encore Boston Harbor is essential in delivering the property's renowned guest service experience. Valet Attendants are responsible for the efficient and courteous handling of guests' vehicles during their ingress and egress on the property, ensuring a smooth and flawless valet service. This position requires adherence to all Encore standards, including safety protocols, company policies, and gaming regulations, while maintaining an excellent guest and team member experience. The Valet Attendant operates various types of vehicles, including both automatic and manual transmission cars, and must follow all company security procedures to verify authorized access to vehicles. This role also involves handling cash responsibly, following designated ingress and egress processes, and contributing to departmental goals and operational improvements. Working in this position means balancing multiple priorities simultaneously, often in a fast-paced and high-pressure environment, requiring a professional demeanor and outstanding interpersonal skills. The role is full-time with a pay rate of $24.03 per hour, reflecting the level of responsibility and expertise required to maintain the high standards set by Encore Boston Harbor. Furthermore, continuous education and training are emphasized to keep team members updated with the latest industry knowledge, ensuring consistent quality service delivery. This is a dynamic and rewarding job for those who thrive on hospitality, enjoy engaging with diverse guests, and take pride in contributing to one of the region’s top entertainment destinations.

Job Requirements

21 years of age or above
Required to obtain and maintain registration or license issued by the Massachusetts Gaming Commission
Must have a Massachusetts driver’s license
Ability to operate and park both automatic and stick shift vehicles
Ability to follow company security and validation procedures
Ability to handle cash responsibly
Ability to work varying schedules reflecting business needs
Ability to perform physical demands such as lifting or maneuvering at least fifty pounds
Able to interact professionally with internal and external guests
Ability to work outdoors in various weather conditions
Ability to follow safety procedures and use Personal Protection Equipment
Willingness to work in elevated places on ladders, lifts, catwalks, and staging inside and outside the building

Job Qualifications

High school degree or equivalent preferred
Culinary arts, hospitality or a related education or experience preferred
Minimum 3 years of experience preferred
Knowledge of Microsoft Office a plus
Outstanding organizational and interpersonal skills
Excellent attention to detail
Ability to read, analyze, and interpret documents such as policy and procedure manuals
Ability to respond to common inquiries from employees or guests
Conversational English required, second language a plus
Ability to write instructions
Ability to present information
Ability to compute basic mathematical calculations
Ability to decipher various reports and maintain reports upon request

Job Duties

Ensure all Encore Boston Harbor core values and property and department standards are implemented and applied
Participate in short-and long-term departmental goals, objectives, policies, and operating procedures
Monitor and evaluate operational effectiveness and effect changes required for improvement
Identify key drivers of success
Actively contribute to departmental performance, accuracy, confidentiality, and thoroughness of departmental policies and procedures
Follow all applicable internal policies, federal and state laws, rules, and regulations
Deliver and maintain maximum level of property-wide service and satisfaction
Follow all company security and validation procedures to ensure only authorized individuals or owners can access vehicles
Follow the ingress and egress processes designed for the property
Operate and park both automatic and stick shift vehicles
Follow all cash handling procedures
Work with safety as a priority and follow department and company safety standards
Maintain relevant knowledge of industry through continuing education and training
Perform any other job-related duties as assigned