
Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $11.00
Work Schedule
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a leading provider specializing in parking management and hospitality services across various facilities including hotels, airports, and corporate locations. Renowned for its commitment to excellence and guest satisfaction, Towne Park employs a dedicated team of professionals who ensure seamless parking solutions and outstanding customer interactions. The company upholds a reputation for safety, efficiency, and courteous service, striving to deliver a welcoming experience to all guests who utilize their services. Towne Park offers both part-time and full-time employment opportunities, emphasizing competitive and fair compensation based on individual skills, experience, and job location. The roles often include shift work, catering to varying schedules such as mid and night shifts, which provide flexibility for employees.
The Guest Service Associate position at Towne Park is pivotal in maintaining the high standards expected by the company and its clientele. This role focuses on providing exceptional hospitality, ensuring guests feel welcomed and valued from the moment they arrive. Guest Service Associates are responsible for the safe parking and retrieval of vehicles, assisting guests with their luggage, and addressing inquiries regarding local amenities and transportation. The position requires attentiveness, professionalism, and a friendly demeanor, as associates regularly interact directly with guests. Employees in this role must handle essential functions that include greeting guests warmly, assisting with bell services, managing claim checks for vehicles, and providing information about the facility and surrounding attractions.
Compensation for the Guest Service Associate role includes an hourly base pay beginning at $11 per hour, supplemented with tips averaging between $30 and $40 per shift. Towne Park also offers various employee benefits such as enrollment in accident, critical illness, and hospital indemnity insurance, along with access to telemedicine services and a 401k retirement savings plan, subject to eligibility criteria linked to employment status and hours worked. Candidates can expect a work environment that balances routine operational procedures with opportunities for direct guest interaction, making this an ideal role for those who enjoy people-oriented work and value safety and efficiency. The company encourages applicants with a high school diploma or equivalent, valid driver’s license, and basic customer service experience to consider joining their team. The role also may require some physical exertion including lifting, standing for extended periods, and working outdoors under varying weather conditions, making physical fitness and stamina important.
Overall, the Guest Service Associate at Towne Park is not only a position focused on parking management but also a vital ambassadorial role, enhancing the guest experience through courteous interaction, prompt service, and attention to safety. The company’s supportive work culture and comprehensive benefits package make it an attractive employer for individuals seeking a dynamic, service-oriented career with flexible scheduling options.
The Guest Service Associate position at Towne Park is pivotal in maintaining the high standards expected by the company and its clientele. This role focuses on providing exceptional hospitality, ensuring guests feel welcomed and valued from the moment they arrive. Guest Service Associates are responsible for the safe parking and retrieval of vehicles, assisting guests with their luggage, and addressing inquiries regarding local amenities and transportation. The position requires attentiveness, professionalism, and a friendly demeanor, as associates regularly interact directly with guests. Employees in this role must handle essential functions that include greeting guests warmly, assisting with bell services, managing claim checks for vehicles, and providing information about the facility and surrounding attractions.
Compensation for the Guest Service Associate role includes an hourly base pay beginning at $11 per hour, supplemented with tips averaging between $30 and $40 per shift. Towne Park also offers various employee benefits such as enrollment in accident, critical illness, and hospital indemnity insurance, along with access to telemedicine services and a 401k retirement savings plan, subject to eligibility criteria linked to employment status and hours worked. Candidates can expect a work environment that balances routine operational procedures with opportunities for direct guest interaction, making this an ideal role for those who enjoy people-oriented work and value safety and efficiency. The company encourages applicants with a high school diploma or equivalent, valid driver’s license, and basic customer service experience to consider joining their team. The role also may require some physical exertion including lifting, standing for extended periods, and working outdoors under varying weather conditions, making physical fitness and stamina important.
Overall, the Guest Service Associate at Towne Park is not only a position focused on parking management but also a vital ambassadorial role, enhancing the guest experience through courteous interaction, prompt service, and attention to safety. The company’s supportive work culture and comprehensive benefits package make it an attractive employer for individuals seeking a dynamic, service-oriented career with flexible scheduling options.
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver’s license for the state you are applying to work or within a commutable distance
- At least one month of related experience and/or training, or equivalent combination of education and experience
- Ability to provide customer and personal services
- Ability to read, write, and comprehend standard English
- Ability to present information effectively to guests, clients and employees
- Basic arithmetic skills including addition, subtraction, multiplication and division involving American money
- Understanding of 24 hour and military time and applicable rates
- Ability to operate a manual transmission is highly desirable
- Physical capability to perform tasks involving up to 100 pounds of force occasionally, 50 pounds frequently and 20 pounds constantly
- Ability to work outdoors under varied weather conditions
- Willingness to follow established procedures and work under frequent supervision
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One month related experience and/or training, or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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