
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k
Job Description
Towne Park is a distinguished hospitality services company dedicated to delivering exceptional experiences that create smiles and lasting positive impacts. Renowned for its commitment to service excellence, Towne Park specializes in providing professional valet and guest services to a diverse range of venues including hospitals, hotels, airports, and entertainment centers. With a strong focus on compassionate customer care, Towne Park’s team members play a pivotal role in enhancing the experience of millions of patients, visitors, and guests every year. The company prides itself on creating an environment where employees can make meaningful contributions that brighten days and foster memorable experiences for every individual they serve. Beyond being a job, a career at Towne Park offers the opportunity to truly make an impact not only on guests but also within the team and the broader community Towne Park serves.
The role of Guest Service Associate at Towne Park is integral to upholding the company’s reputation for outstanding hospitality. As a Guest Service Associate, you will be entrusted with providing exceptional hospitality services in a friendly, attentive, and efficient manner. You will be responsible for greeting guests warmly, parking and retrieving vehicles safely, and assisting guests with their luggage during arrival and departure. This position requires an individual who exudes professionalism and kindness, ensuring that every interaction leaves a positive impression. The work schedule includes weekend shifts from either 8 a.m. to 4 p.m. or 12 noon to 8 p.m., with hourly pay starting at $17 plus tips. While this role demands attentiveness and physical stamina, it also offers the rewarding experience of directly impacting the comfort and satisfaction of guests.
Towne Park supports its employees with comprehensive benefits, including access to accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan. These benefits underscore the company’s commitment to employee well-being and long-term financial security, although eligibility is determined by job classification, tenure, and hours worked. While seasonal and temporary employees are not eligible for these benefits, Towne Park fosters a supportive work environment where every team member’s contribution is valued and recognized. This role requires the ability to operate safely under various weather conditions, meeting physical demands that include lifting and frequently standing, walking, or running. If you are passionate about hospitality and eager to make a difference by providing outstanding service, the Guest Service Associate position at Towne Park offers a fulfilling career path with ample opportunities for growth and personal development.
The role of Guest Service Associate at Towne Park is integral to upholding the company’s reputation for outstanding hospitality. As a Guest Service Associate, you will be entrusted with providing exceptional hospitality services in a friendly, attentive, and efficient manner. You will be responsible for greeting guests warmly, parking and retrieving vehicles safely, and assisting guests with their luggage during arrival and departure. This position requires an individual who exudes professionalism and kindness, ensuring that every interaction leaves a positive impression. The work schedule includes weekend shifts from either 8 a.m. to 4 p.m. or 12 noon to 8 p.m., with hourly pay starting at $17 plus tips. While this role demands attentiveness and physical stamina, it also offers the rewarding experience of directly impacting the comfort and satisfaction of guests.
Towne Park supports its employees with comprehensive benefits, including access to accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan. These benefits underscore the company’s commitment to employee well-being and long-term financial security, although eligibility is determined by job classification, tenure, and hours worked. While seasonal and temporary employees are not eligible for these benefits, Towne Park fosters a supportive work environment where every team member’s contribution is valued and recognized. This role requires the ability to operate safely under various weather conditions, meeting physical demands that include lifting and frequently standing, walking, or running. If you are passionate about hospitality and eager to make a difference by providing outstanding service, the Guest Service Associate position at Towne Park offers a fulfilling career path with ample opportunities for growth and personal development.
Job Requirements
- high school diploma or general education degree (GED)
- valid driver’s license for the state you are applying to work or within a commutable distance
- one (1) month related experience and/or training or equivalent combination of education and experience
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to perform parallel parking
- ability to operate a manual transmission highly desirable
Job Qualifications
- high school diploma or general education degree (GED)
- valid driver’s license for the state you are applying to work or within a commutable distance
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission highly desirable
- ability to perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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