Job Overview
Compensation
Hourly
Exact $16.90
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company committed to delivering exceptional experiences and creating lasting smiles for millions of patients, visitors, and guests across various locations. Known for its dedication to compassionate and attentive service, Towne Park plays an essential role in enhancing the overall guest experience. Whether helping ease the anxiety of patients and their families, providing memorable moments for visitors in new cities, or supporting team members, Towne Park thrives on making a positive impact every day. As an established leader in hospitality services, the company fosters a culture of teamwork, professionalism, and customer-centric values. Joining Towne Park means becoming part of a community where your contributions directly influence people's lives, creating smiles and making a difference with every interaction. Towne Park’s reputation as a rewarding workplace stems from both its supportive environment and its commitment to fair compensation and employee well-being.
The Guest Service Associate at Towne Park is a vital role responsible for delivering exceptional hospitality services to guests with attentiveness, friendliness, and efficiency. This position involves parking and retrieving guest vehicles safely and promptly while assisting guests with luggage during arrivals and departures when applicable. The role demands excellent communication skills, a pleasant professional demeanor, and the ability to manage multiple tasks in a fast-paced environment. Working primarily on the pm shift from Monday through Sunday, associates receive an hourly base pay starting at $16.90 plus tips, with an additional shift differential for overnight hours. Towne Park offers valuable benefits that include various insurance options and a 401k retirement plan, reflecting the company’s dedication to supporting its employees.
In this role, associates are the face of the company, expected to greet guests warmly, use guest names during interactions, maintain professional phone etiquette, and provide helpful information about the facility and local area attractions. They also handle the administrative side of vehicle parking such as issuing claim checks, recording vehicle information accurately, and collecting revenue as necessary. The position requires physical stamina because much of the work is conducted outdoors, often under varying weather conditions, and involves lifting up to 100 pounds occasionally. Towne Park encourages inclusivity and reasonable accommodations to ensure that individuals with disabilities can successfully perform the essential functions. This opportunity offers individuals passionate about hospitality and customer service a platform to thrive in a dynamic environment while earning competitive pay and enjoying significant benefits. Towne Park is a place where your daily efforts truly make a difference, creating smiles and building memorable guest experiences.
The Guest Service Associate at Towne Park is a vital role responsible for delivering exceptional hospitality services to guests with attentiveness, friendliness, and efficiency. This position involves parking and retrieving guest vehicles safely and promptly while assisting guests with luggage during arrivals and departures when applicable. The role demands excellent communication skills, a pleasant professional demeanor, and the ability to manage multiple tasks in a fast-paced environment. Working primarily on the pm shift from Monday through Sunday, associates receive an hourly base pay starting at $16.90 plus tips, with an additional shift differential for overnight hours. Towne Park offers valuable benefits that include various insurance options and a 401k retirement plan, reflecting the company’s dedication to supporting its employees.
In this role, associates are the face of the company, expected to greet guests warmly, use guest names during interactions, maintain professional phone etiquette, and provide helpful information about the facility and local area attractions. They also handle the administrative side of vehicle parking such as issuing claim checks, recording vehicle information accurately, and collecting revenue as necessary. The position requires physical stamina because much of the work is conducted outdoors, often under varying weather conditions, and involves lifting up to 100 pounds occasionally. Towne Park encourages inclusivity and reasonable accommodations to ensure that individuals with disabilities can successfully perform the essential functions. This opportunity offers individuals passionate about hospitality and customer service a platform to thrive in a dynamic environment while earning competitive pay and enjoying significant benefits. Towne Park is a place where your daily efforts truly make a difference, creating smiles and building memorable guest experiences.
Job Requirements
- Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to park and retrieve vehicles safely
- Ability to assist guests with luggage and bell services
- Ability to work a pm shift, Monday through Sunday
- Physical ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly
- Ability to work outdoors in various weather conditions
- Willingness to follow established practices and departmental guidelines consistently
Job Qualifications
- High school diploma or general education degree (GED)
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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