Valet Attendant - Mass Eye & Ear

Lynn, MA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Standard Hours

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a distinguished hospitality services company dedicated to delivering outstanding experiences that create genuine smiles for their guests, clients, and employees. Renowned for their commitment to exceptional service, Towne Park serves millions of patients, visitors, and guests, ensuring every interaction is meaningful and contributes positively to their day. The company operates with a core mission to ease anxieties, create memorable experiences, and foster a supportive work environment. Towne Park prides itself on being more than just a workplace; it is a community where employees have the unique opportunity to make a real impact in the lives of others. Each day presents a new chance to brighten someone's day, from helping patients and visitors feel more comfortable to supporting colleagues in their roles. This dedication to compassionate service and professionalism is reflected in their team culture and operational practices.

The role of Guest Service Associate at Towne Park is integral to maintaining the company’s high standards of hospitality and guest care. This position involves welcoming guests warmly and professionally, assisting with parking and vehicle retrieval, managing guest luggage, and providing valuable information about local amenities and attractions. The Guest Service Associate is expected to operate with attentiveness and efficiency, ensuring that all guest interactions are positive and memorable. This position requires a professional demeanor, excellent communication skills, and the ability to manage multiple tasks effectively in a fast-paced environment. The working hours for this role are typically from 8 a.m. to 4:30 p.m., and the compensation starts at $17 per hour plus tips, reflecting Towne Park’s commitment to offering competitive and fair pay.

In addition to competitive pay, Towne Park offers benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan, depending on job classification and length of employment. The role involves physical requirements such as the ability to lift heavy objects (up to 100 pounds occasionally), the capacity to stand or walk for extended periods, and the ability to work outdoors in varying weather conditions. The Guest Service Associate must hold a valid driver’s license and be comfortable driving slowly and cautiously while parking vehicles. Exceptional customer service skills, including familiarity with proper etiquette, the ability to communicate clearly, and a friendly attitude, are essential to success in this role. This position plays a crucial part in ensuring that every guest leaves with a positive impression of Towne Park and its dedication to outstanding service.

Job Requirements

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
One (1) month related experience and/or training
OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
One (1) month related experience and/or training
OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Parks and retrieves vehicles while driving slowly and cautiously
Assists guests with bell services and luggage storage as needed
Opens all vehicle and hotel doors for guests
Assists guests with directions, taxis, reservations and other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Delivers messages, items and/or guest amenities as requested
Shuttles guests to appropriate places that are approved by the location
Explains parking rates and retrieval procedures to guests upon arrival
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Consistently completes location on all key tags after parking vehicle
Calculates and collects revenue for vehicles when needed