Valet Attendant - Marinda del Rey Marriott $17.81/HR + Tips

Palmdale, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $17.81

Work Schedule

Rotating Shifts

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a prominent company in the hospitality and parking management industry. Known for its comprehensive suite of services tailored to meet the needs of guests at hotels, venues, and various other locations, Towne Park is dedicated to providing exceptional customer service and operational excellence. The company operates across numerous states and prides itself on creating seamless, secure, and convenient parking experiences for its customers. With a strong commitment to employee development and competitive compensation, Towne Park fosters a work environment that values professionalism, safety, and guest satisfaction. The company offers a variety of benefits designed to support the well-being of its employees, including insurance options and a 401k retirement savings plan. The employment opportunity is for an hourly position with a base pay of $17.81 per hour, plus tips, and includes a $1 shift differential for overnight shifts. The role adheres to a Monday through Sunday PM work schedule.

The Guest Service Associate role at Towne Park is pivotal in delivering outstanding hospitality services to guests. This position requires individuals who are friendly, attentive, and efficient in their service approach. The primary responsibilities include the safe and prompt parking and retrieval of guest vehicles, assistance with luggage during guest arrival and departure, and providing guests with information and services to enhance their experience. The role demands a professional attitude and the ability to engage guests warmly, using their last names and maintaining a courteous demeanor.

In this role, Guest Service Associates greet guests promptly, manage vehicle parking with caution and precision, assist with bell services, and handle inquiries ranging from directions to local attractions. They are also responsible for explaining parking rates, issuing and collecting claim checks, maintaining detailed records concerning vehicle parking, and handling payment transactions accurately. Given the outdoor nature of the work, employees should be prepared to work in varying weather conditions and perform physical tasks such as lifting, stooping, and walking extensively. The position requires a valid driver’s license and familiarity with manual transmissions is highly desirable. The ability to perform parallel parking and operate within established guidelines is critical.

This job is suitable for individuals seeking a dynamic, guest-focused position that combines customer service and operational duties. Towne Park provides ongoing support and reasonable accommodations to ensure all employees can perform their duties effectively. This role offers an excellent opportunity for those who enjoy active work environments and interacting with people in a hospitality setting.

Job Requirements

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
One (1) month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
One (1) month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Deliver messages, items and/or guest amenities as requested
Shuttle guests to appropriate places that are approved by the location
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Complete location on all key tags after parking vehicle
Calculate and collect revenue for vehicles when needed