Valet Attendant - Luxury Hotel (Westlake Village Area) $16.90 - $19.40/HR + Tips
Job Overview
Compensation
Hourly
Range $16.90 - $19.40
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company dedicated to providing exceptional parking and guest services across various locations. Known for its commitment to quality and customer satisfaction, Towne Park offers innovative parking solutions designed to enhance the overall visitor experience. The company operates with a strong focus on safety, efficiency, and professionalism, ensuring that every guest interaction is handled with care and respect. With competitive compensation packages and a comprehensive benefits program, Towne Park strives to attract and retain top talent in the industry. Towne Park values diversity, inclusivity, and the development of its employees, fostering a positive work environment where team members can grow and succeed.
The role of Guest Service Associate at Towne Park is crucial in delivering outstanding hospitality and parking services to guests. This position involves direct interaction with guests, providing a warm welcome, assisting with parking and retrieving vehicles safely, and aiding guests with their luggage as needed. The Guest Service Associate is expected to work attentively, maintaining a professional and friendly demeanor at all times. Responsibilities include greeting guests promptly, handling vehicle keys securely, explaining parking procedures, managing claim checks, and providing valuable information about the facility and surrounding area. This role requires a commitment to safety, efficiency, and excellent customer service as employees navigate the outdoor work environment, sometimes in extreme weather conditions. The position offers an hourly wage ranging from $16.90 to $19.40 plus tips, with shift differentials for overnight work, and a schedule covering Monday through Sunday. Employees may also benefit from various insurance options and retirement savings plans after meeting eligibility criteria, highlighting Towne Park's dedication to supporting its workforce. Overall, the Guest Service Associate plays a pivotal role in creating a positive first and last impression for guests, ensuring their parking experience is seamless and enjoyable.
The role of Guest Service Associate at Towne Park is crucial in delivering outstanding hospitality and parking services to guests. This position involves direct interaction with guests, providing a warm welcome, assisting with parking and retrieving vehicles safely, and aiding guests with their luggage as needed. The Guest Service Associate is expected to work attentively, maintaining a professional and friendly demeanor at all times. Responsibilities include greeting guests promptly, handling vehicle keys securely, explaining parking procedures, managing claim checks, and providing valuable information about the facility and surrounding area. This role requires a commitment to safety, efficiency, and excellent customer service as employees navigate the outdoor work environment, sometimes in extreme weather conditions. The position offers an hourly wage ranging from $16.90 to $19.40 plus tips, with shift differentials for overnight work, and a schedule covering Monday through Sunday. Employees may also benefit from various insurance options and retirement savings plans after meeting eligibility criteria, highlighting Towne Park's dedication to supporting its workforce. Overall, the Guest Service Associate plays a pivotal role in creating a positive first and last impression for guests, ensuring their parking experience is seamless and enjoyable.
Job Requirements
- High school diploma or equivalent
- Valid driver’s license for the state or a commutable distance
- Minimum one month related experience or training
- Knowledge of customer service principles
- Ability to read, write and comprehend English
- Ability to present information effectively
- Basic arithmetic skills including money handling
- Understanding of 24 hour and military time
- Ability to perform parallel parking
- Ability to operate manual transmission preferred
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and to multiply and divide with tens and hundreds
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, coworkers, and clients
- Greet guests within five feet using professional and friendly demeanor and guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms, amenities of the facility, and main attractions in the area
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved places by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys
- Collect claim checks from guests before issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Consistently complete location on all key tags
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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