Job Overview
Compensation
Hourly
Exact $18.45
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k Retirement Plan
Job Description
Towne Park is a trusted leader in providing professional parking management services across multiple locations throughout the United States. Known for its commitment to delivering exceptional customer service and maintaining high standards for safety and efficiency, Towne Park operates in a manner that ensures a seamless parking experience for its diverse clientele. The company places great emphasis on cultivating a friendly, professional, and hospitable environment for guests, setting itself apart as a premier parking solutions provider in the hospitality and commercial sectors. Towne Park strives to uphold competitive compensation packages and comprehensive benefits to support and attract skilled employees who contribute to the company's mission of outstanding service delivery.
The Guest Service Associate role at Towne Park is a vital position that embodies the company's dedication to superior hospitality and attentive service. This position is designed for highly motivated individuals who excel at delivering warm and efficient service to guests while maintaining strict safety protocols. The hourly pay rate for this role is $18.45 plus tips, with an additional $2 shiftdifferential for overnight shifts, reflecting the company’s commitment to fair and competitive wages. The work schedule spans Monday through Sunday, offering a dynamic environment where associates interact positively with guests and handle a variety of responsibilities including parking and retrieving vehicles, assisting with luggage, and providing helpful information about the facility and surrounding area.
In this role, the Guest Service Associate contributes heavily to the overall guest experience by greeting and engaging with guests in a respectful and personalized manner. Associates are expected to be knowledgeable about parking procedures, rates, and location specifics while ensuring the safe and prompt handling of guest vehicles, including opening doors and performing bell services as needed. Additionally, the role requires strong communication skills to assist guests with inquiries about taxis, reservations, and local attractions, and to shuttle guests within the approved service areas. The ability to accurately manage ticketing and revenue responsibilities, including damage surveys and claim checks, is essential to maintain operational integrity.
Towne Park values employees’ well-being and offers a variety of optional benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine access, and enrollment options in the company-sponsored 401k retirement plan. These benefits support employees' health, financial security, and work-life balance. While eligibility for these benefits depends on job classification, length of employment, and hours worked, it reflects Towne Park’s dedication to providing a supportive work environment.
Overall, this position presents an excellent opportunity for individuals seeking a career in guest services and parking operations with a reputable company that prioritizes safety, professionalism, and outstanding customer interactions. The role’s physical and outdoor work nature calls for reliable associates who can handle moderate to heavy lifting, navigate various weather conditions, and engage actively with guests and coworkers alike. This comprehensive role at Towne Park challenges associates to uphold a professional attitude and contribute to the smooth and efficient functioning of the parking facility while enhancing guest satisfaction.
The Guest Service Associate role at Towne Park is a vital position that embodies the company's dedication to superior hospitality and attentive service. This position is designed for highly motivated individuals who excel at delivering warm and efficient service to guests while maintaining strict safety protocols. The hourly pay rate for this role is $18.45 plus tips, with an additional $2 shiftdifferential for overnight shifts, reflecting the company’s commitment to fair and competitive wages. The work schedule spans Monday through Sunday, offering a dynamic environment where associates interact positively with guests and handle a variety of responsibilities including parking and retrieving vehicles, assisting with luggage, and providing helpful information about the facility and surrounding area.
In this role, the Guest Service Associate contributes heavily to the overall guest experience by greeting and engaging with guests in a respectful and personalized manner. Associates are expected to be knowledgeable about parking procedures, rates, and location specifics while ensuring the safe and prompt handling of guest vehicles, including opening doors and performing bell services as needed. Additionally, the role requires strong communication skills to assist guests with inquiries about taxis, reservations, and local attractions, and to shuttle guests within the approved service areas. The ability to accurately manage ticketing and revenue responsibilities, including damage surveys and claim checks, is essential to maintain operational integrity.
Towne Park values employees’ well-being and offers a variety of optional benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine access, and enrollment options in the company-sponsored 401k retirement plan. These benefits support employees' health, financial security, and work-life balance. While eligibility for these benefits depends on job classification, length of employment, and hours worked, it reflects Towne Park’s dedication to providing a supportive work environment.
Overall, this position presents an excellent opportunity for individuals seeking a career in guest services and parking operations with a reputable company that prioritizes safety, professionalism, and outstanding customer interactions. The role’s physical and outdoor work nature calls for reliable associates who can handle moderate to heavy lifting, navigate various weather conditions, and engage actively with guests and coworkers alike. This comprehensive role at Towne Park challenges associates to uphold a professional attitude and contribute to the smooth and efficient functioning of the parking facility while enhancing guest satisfaction.
Job Requirements
- Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- High school diploma or general education degree (GED)
- One (1) month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
Job Qualifications
- High school diploma or general education degree (GED)
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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