Valet Attendant - Luxury Hotel $16.90 - $18/HR + Tips

Corona, CA, USA|Remote

Job Overview

Compensation

Hourly

Range $16.90 - $18.00

Work Schedule

Standard Hours

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a renowned parking management company specializing in providing premium valet and parking solutions to a wide range of clients, including hotels, airports, hospitals, and event venues across various locations. With an established reputation for top-tier customer service and operational excellence, Towne Park aims to deliver a seamless and pleasant parking experience that enhances the overall guest experience. The company is committed to employing friendly, professional, and detail-oriented staff who embody their values of respect, safety, and customer focus. The organization offers competitive compensation packages that reflect skills, experience, and location, ensuring employees feel valued and motivated. This specific role offers hourly pay ranging from $16.90 to $18 per hour, with additional tips and a $1 shift differential for overnight hours, highlighting Towne Park's commitment to rewarding hard work and dedication.

The Guest Service Associate role at Towne Park is instrumental in delivering exceptional hospitality services to guests by maintaining a friendly, attentive, and efficient approach at all times. This position requires professionalism in greeting and assisting guests right from their arrival until the completion of their parking needs. Responsibilities include parking and retrieving vehicles safely and promptly, helping guests with luggage handling, and providing helpful information about nearby amenities and local attractions. The position demands excellent communication skills, a proactive attitude towards safety and security, and the ability to multitask in a fast-paced environment. The work schedule covers all days from Monday through Sunday, ensuring full support during peak guest hours. This role is ideal for individuals who enjoy interacting with people, have a keen eye for safety, and seek to contribute to a welcoming and positive parking experience. Towne Park also offers various employee benefits such as accident, critical illness, and hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan for eligible employees. This comprehensive package supports not only physical well-being but also financial security and long-term career growth. Seasonal and temporary employees are excluded from these benefits, emphasizing the company's dedication to its regular staff.

Job Requirements

High school diploma or GED
Valid driver’s license for the state of employment or within commutable distance
At least one month of related experience or training or an equivalent combination of education and experience
Ability to read and write standard English
Ability to follow simple instructions and communicate effectively
Ability to perform basic arithmetic operations
Physical ability to lift up to 100 pounds occasionally and withstand outdoor work conditions
Availability to work Monday through Sunday
Willingness to provide exceptional customer service
Ability to safely operate vehicles including proficiency in parallel parking
Ability to work outdoors in varying weather conditions
Basic knowledge of customer service principles

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state of employment or within a commutable distance
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English
Ability to comprehend simple instructions, correspondence and memos
Ability to write simple correspondence
Ability to present information effectively in one-on-one and small group situations
Ability to perform basic math operations including addition, subtraction, multiplication and division
Ability to understand 24-hour and military time systems
Ability to understand rates applicable to time
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Practice proper phone etiquette
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide information about outlets, meeting rooms, amenities and local attractions
Deliver messages, items and guest amenities as requested
Shuttle guests to approved locations
Explain parking rates and retrieval procedures to guests
Issue claim checks after receiving vehicle keys
Collect claim checks prior to issuing keys
Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
Calculate and collect revenue for vehicles when needed