Valet Attendant – Luxury Hotel (Beverly Hills) $16.90 - $29.25/HR + Tips
Job Overview
Compensation
Hourly
Range $16.90 - $29.25
Work Schedule
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a well-established hospitality services company committed to delivering exceptional guest experiences and creating smiles through compassionate and attentive service. With a deep dedication to serving millions of patients, visitors, and guests, Towne Park plays an essential role in enhancing the comfort and convenience of individuals visiting hospitals, hotels, and other venues. The company fosters a culture of kindness and professionalism, where every interaction is an opportunity to positively impact someone’s day. This focus on service excellence is what sets Towne Park apart as a leader in hospitality services and valet management, making it a rewarding place to work and grow your career.
The role of Guest Service Associate at Towne Park is integral to maintaining the company’s high standards of guest service. As a Guest Service Associate, you will be responsible for delivering attentive, friendly, and efficient hospitality services to guests, ensuring their experience is memorable from arrival to departure. Your duties will include parking and retrieving vehicles safely and promptly, assisting guests with luggage when needed, and providing helpful information or support about local amenities and the facility itself. This position requires a professional, courteous demeanor at all times, along with strong communication skills and a focus on guest satisfaction.
Towne Park offers competitive and fair compensation to its employees, with an hourly base pay ranging from $16.90 to $29.25 per hour plus tips, depending on your skills, experience, education, and location. The work schedule spans from Monday through Sunday to accommodate the needs of guests around the clock. Employees are also eligible to participate in valuable benefits programs, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan. Although seasonal and temporary roles may not be eligible for these benefits, Towne Park ensures that eligible employees have access to comprehensive support to maintain their health and financial well-being.
Working as a Guest Service Associate involves not only operational tasks such as parking vehicles and managing claim checks, but also delivering a welcoming atmosphere by greeting guests warmly, using their last names where possible, and handling inquiries about the area or facility. The role demands physical capability, including the ability to lift heavy objects, stand or walk for long periods, and perform tasks in outdoor weather conditions. Towne Park is committed to providing reasonable accommodations for individuals with disabilities to perform essential functions. This position requires a valid driver’s license, basic math and communication skills, and some related experience or equivalent education. If you are passionate about hospitality and enjoy creating positive experiences for others, Towne Park offers an enriching career path where your efforts truly make a difference every day.
The role of Guest Service Associate at Towne Park is integral to maintaining the company’s high standards of guest service. As a Guest Service Associate, you will be responsible for delivering attentive, friendly, and efficient hospitality services to guests, ensuring their experience is memorable from arrival to departure. Your duties will include parking and retrieving vehicles safely and promptly, assisting guests with luggage when needed, and providing helpful information or support about local amenities and the facility itself. This position requires a professional, courteous demeanor at all times, along with strong communication skills and a focus on guest satisfaction.
Towne Park offers competitive and fair compensation to its employees, with an hourly base pay ranging from $16.90 to $29.25 per hour plus tips, depending on your skills, experience, education, and location. The work schedule spans from Monday through Sunday to accommodate the needs of guests around the clock. Employees are also eligible to participate in valuable benefits programs, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan. Although seasonal and temporary roles may not be eligible for these benefits, Towne Park ensures that eligible employees have access to comprehensive support to maintain their health and financial well-being.
Working as a Guest Service Associate involves not only operational tasks such as parking vehicles and managing claim checks, but also delivering a welcoming atmosphere by greeting guests warmly, using their last names where possible, and handling inquiries about the area or facility. The role demands physical capability, including the ability to lift heavy objects, stand or walk for long periods, and perform tasks in outdoor weather conditions. Towne Park is committed to providing reasonable accommodations for individuals with disabilities to perform essential functions. This position requires a valid driver’s license, basic math and communication skills, and some related experience or equivalent education. If you are passionate about hospitality and enjoy creating positive experiences for others, Towne Park offers an enriching career path where your efforts truly make a difference every day.
Job Requirements
- High school diploma or GED
- Must hold a valid driver’s license for the state you are applying to work or nearby
- One month related experience or equivalent education and training
- Knowledge of customer and personal service principles
- Ability to read and write English
- Ability to comprehend instructions and correspondences
- Ability to write simple correspondence
- Effective communication skills in one-on-one and group settings
- Basic arithmetic skills with money handling
- Understanding of 24 hour and military time
- Understanding of parking/valet rates and procedures
- Ability to operate manual transmission (preferred)
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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