Valet Attendant – Luxury Hotel (Beverly Hills) $16.90 - $29.25/HR + Tips
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.90 - $29.25
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a renowned hospitality services company dedicated to delivering exceptional guest experiences and creating smiles every day. Established as a leader in the industry, Towne Park specializes in parking, valet, and guest services, with a strong commitment to ensuring that every interaction leaves a positive impact on the clients they serve. Their operational focus spans a variety of sectors, including hospitals, hotels, airports, and entertainment venues, making them a versatile and indispensable partner in hospitality. Towne Park prides itself on fostering a culture of compassion, professionalism, and excellence, empowering its employees to make meaningful contributions that enhance the comfort and satisfaction of millions of patients, visitors, and guests annually.
A career at Towne Park offers more than just a paycheck—it provides a rewarding opportunity to make a tangible difference in the lives of others. With the company’s commitment to fair and competitive compensation, employees are supported in their professional and financial growth. The hourly base pay for the Guest Service Associate position ranges from $16.90 to $29.25 per hour, plus tips, reflecting the company’s recognition of the value brought by its frontline team members. The role follows a work schedule from Monday through Sunday, emphasizing the continuous nature of hospitality service in dynamic environments.
The Guest Service Associate plays a pivotal role within Towne Park’s team, acting as the first point of contact for guests and ensuring their experiences are seamless and stress-free. This role involves parking and retrieving vehicles promptly and safely, assisting with luggage handling, and delivering attentive bell services. The associate's responsibilities also extend to providing courteous, personalized greetings and maintaining a professional demeanor throughout all interactions. A key aspect of the position includes communicating parking rates, issuing claim checks, and completing detailed records to guarantee accuracy and security in vehicle management.
Beyond the tangible duties, the Guest Service Associate acts as an ambassador for Towne Park’s brand values, embodying warmth, respect, and attentiveness while assisting guests with directions, reservations, and local information. This comprehensive role requires a balance of operational efficiency and customer service excellence, demanding individuals who can multitask effectively while creating positive, memorable experiences for every guest. Towne Park supports employees with benefits such as accident and critical illness insurance, hospital indemnity coverage, telemedicine services, and access to a 401k retirement savings plan. Candidates should note that eligibility for benefits varies by job classification, length of employment, and hours worked, with seasonal and temporary roles excluded.
A career at Towne Park offers more than just a paycheck—it provides a rewarding opportunity to make a tangible difference in the lives of others. With the company’s commitment to fair and competitive compensation, employees are supported in their professional and financial growth. The hourly base pay for the Guest Service Associate position ranges from $16.90 to $29.25 per hour, plus tips, reflecting the company’s recognition of the value brought by its frontline team members. The role follows a work schedule from Monday through Sunday, emphasizing the continuous nature of hospitality service in dynamic environments.
The Guest Service Associate plays a pivotal role within Towne Park’s team, acting as the first point of contact for guests and ensuring their experiences are seamless and stress-free. This role involves parking and retrieving vehicles promptly and safely, assisting with luggage handling, and delivering attentive bell services. The associate's responsibilities also extend to providing courteous, personalized greetings and maintaining a professional demeanor throughout all interactions. A key aspect of the position includes communicating parking rates, issuing claim checks, and completing detailed records to guarantee accuracy and security in vehicle management.
Beyond the tangible duties, the Guest Service Associate acts as an ambassador for Towne Park’s brand values, embodying warmth, respect, and attentiveness while assisting guests with directions, reservations, and local information. This comprehensive role requires a balance of operational efficiency and customer service excellence, demanding individuals who can multitask effectively while creating positive, memorable experiences for every guest. Towne Park supports employees with benefits such as accident and critical illness insurance, hospital indemnity coverage, telemedicine services, and access to a 401k retirement savings plan. Candidates should note that eligibility for benefits varies by job classification, length of employment, and hours worked, with seasonal and temporary roles excluded.
Job Requirements
- high school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s, ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Qualifications
- high school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s, ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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