Valet Attendant - Luxury Hotel (Anaheim Area) $16.50 - $21.13/HR + Tips
Job Overview
Compensation
Hourly
Range $16.50 - $21.13
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading company in the parking management industry, known for its commitment to delivering exceptional customer service and innovative parking solutions. Established with a goal to provide efficient and seamless parking experiences, Towne Park operates numerous facilities across various markets, serving clients ranging from luxury hotels to airports and corporate offices. The company prides itself on maintaining a professional and friendly atmosphere, ensuring that each guest feels valued and well-attended to throughout their parking experience. Towne Park supports a diverse workforce and is dedicated to fostering an inclusive environment where employees are encouraged to grow and develop their careers. With a focus on safety, quality service, and operational excellence, Towne Park is a trusted name in the parking and hospitality sector.
The role of Guest Service Associate at Towne Park is an essential position that combines hospitality with operational responsibilities to create a memorable guest experience. This is a full-time position offering hourly compensation ranging from $16.50 to $21.13, including a $1 overnight shift differential where applicable. The work schedule encompasses all days from Monday through Sunday, reflecting the company's commitment to being available when guests need assistance. The Guest Service Associate plays a pivotal role in delivering attentive and friendly hospitality services to guests while managing parking and retrieval of vehicles efficiently and safely. The position requires good interpersonal skills, physical stamina, and the ability to multitask in a dynamic environment.
As a Guest Service Associate, you will be the face of Towne Park, responsible for greeting guests warmly as they arrive, assisting with luggage when needed, and ensuring that their vehicles are parked and retrieved promptly and safely. Your duties will include helping guests navigate various services such as taxis, reservations, and local information about amenities and nearby attractions. You will also handle ticketing, manage claim checks, and calculate parking fees accurately. This role demands attention to detail, especially regarding vehicle care and customer service records, to maintain Towne Park's high standards.
The physical aspects of this job are significant, as you will be spending a substantial amount of time outdoors in varying weather conditions and engaging in physical activities such as lifting luggage and exerting force to move objects up to 100 pounds occasionally. Towne Park encourages reasonable accommodations for individuals with disabilities to perform all essential functions successfully.
This opportunity is ideal for individuals looking to develop a career in customer service and hospitality within a supportive and professional company. Towne Park offers benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and access to a 401k retirement savings plan for eligible employees. While seasonal and temporary roles may not be eligible for all benefits, full-time associates enjoy a comprehensive package designed to support their wellbeing and financial security. Join Towne Park to be part of a team dedicated to excellence in guest service and operational efficiency.
The role of Guest Service Associate at Towne Park is an essential position that combines hospitality with operational responsibilities to create a memorable guest experience. This is a full-time position offering hourly compensation ranging from $16.50 to $21.13, including a $1 overnight shift differential where applicable. The work schedule encompasses all days from Monday through Sunday, reflecting the company's commitment to being available when guests need assistance. The Guest Service Associate plays a pivotal role in delivering attentive and friendly hospitality services to guests while managing parking and retrieval of vehicles efficiently and safely. The position requires good interpersonal skills, physical stamina, and the ability to multitask in a dynamic environment.
As a Guest Service Associate, you will be the face of Towne Park, responsible for greeting guests warmly as they arrive, assisting with luggage when needed, and ensuring that their vehicles are parked and retrieved promptly and safely. Your duties will include helping guests navigate various services such as taxis, reservations, and local information about amenities and nearby attractions. You will also handle ticketing, manage claim checks, and calculate parking fees accurately. This role demands attention to detail, especially regarding vehicle care and customer service records, to maintain Towne Park's high standards.
The physical aspects of this job are significant, as you will be spending a substantial amount of time outdoors in varying weather conditions and engaging in physical activities such as lifting luggage and exerting force to move objects up to 100 pounds occasionally. Towne Park encourages reasonable accommodations for individuals with disabilities to perform all essential functions successfully.
This opportunity is ideal for individuals looking to develop a career in customer service and hospitality within a supportive and professional company. Towne Park offers benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and access to a 401k retirement savings plan for eligible employees. While seasonal and temporary roles may not be eligible for all benefits, full-time associates enjoy a comprehensive package designed to support their wellbeing and financial security. Join Towne Park to be part of a team dedicated to excellence in guest service and operational efficiency.
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state applying to or commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write English
- Ability to perform basic math calculations including currency
- Ability to operate manual transmission preferred
- Physical ability to lift up to 100 pounds occasionally
- Willingness to work Monday through Sunday
- Comfortable working outdoors in varying weather conditions
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within commutable distance as applicable
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers, multiply and divide with 10’s and 100’s, and perform operations using American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Provide exceptional hospitality services to guests in an attentive, friendly and efficient manner
- Park and retrieve guest vehicles promptly yet safely
- Assist guests with luggage delivery and pick up during arrival and departure
- Maintain pleasant, friendly, and professional demeanor with guests, co-workers, and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles cautiously
- Assist guests with bell services and luggage storage when needed
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations, and other inquiries
- Provide information about outlets, meeting rooms, amenities, and local attractions
- Deliver messages, items, and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from guests prior to issuing keys
- Complete and maintain all ticket information accurately including key tags, guest folio, vehicle location, damage survey and claim check receipts
- Calculate and collect revenue for vehicles as needed
Job Criteria
Experience
No experience required
Job Location
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