Valet Attendant - Luma Hotel $21.50/HR + Tips

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $21.50

Work Schedule

Weekend Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading provider in the parking and valet service industry, known for delivering exceptional customer service and innovative parking solutions. Established with a focus on creating seamless parking experiences, Towne Park operates numerous facilities across various cities, catering to a wide range of clients including hotels, hospitals, airports, and event venues. The company prides itself on fostering a professional and supportive work environment where employees are encouraged to grow and excel in their roles. Towne Park’s commitment to competitive and fair compensation reflects its dedication to attracting and retaining top talent in the hospitality and service sectors. With offerings such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan, Towne Park supports the well-being and financial security of its workforce, while eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are excluded from certain benefits, illustrating the company's structured yet inclusive approach to employee coverage.

The Guest Service Associate role at Towne Park embodies the essence of hospitality and service excellence. This position requires dynamic individuals who are passionate about providing attentive, friendly, and efficient services to guests. The core responsibility includes safely parking and retrieving guest vehicles with precision and care, ensuring both promptness and safety. Apart from vehicle management, the role involves offering bell services by assisting guests with their luggage during arrivals and departures, which is essential in enhancing the guest experience. Towne Park values associates who maintain a professional demeanor and greet guests warmly within five feet, employing respectful communication techniques such as using guests’ last names and appropriate salutations. Responsibilities extend beyond direct guest interactions to include explaining parking rates, handling revenue collection, and completing all related documentation such as damage surveys and key tags with accuracy.

Candidates will find that the work schedule is comprehensive, covering Monday through Sunday shifts, including an overnight shift differential. Pay starts at an hourly rate of $21.50, supplemented by tips and a $2 shift differential for overnight hours. The role demands physical endurance, as the majority of work is performed outdoors and involves various physical requirements such as lifting up to 100 pounds occasionally and standing or walking for extended periods. Environmental adaptability is crucial, with associates exposed to elements ranging from extreme heat to cold weather conditions. Towne Park fosters an inclusive environment ensuring reasonable accommodations for individuals with disabilities to perform essential functions successfully. This position offers an excellent opportunity for those looking to thrive in a fast-paced, guest-focused environment in the parking and hospitality industry, backed by a reputable employer dedicated to employee development and satisfaction.

Job Requirements

high school diploma or general education degree (GED)
valid driver’s license for the state applied to work or within commutable distance
one (1) month related experience and/or training or equivalent combination of education and experience
knowledge of customer and personal services principles and processes
ability to read and write standard English
ability to comprehend simple instructions and correspondence
ability to write simple correspondence
effective presentation skills in one-on-one and small group settings
basic arithmetic skills including addition, subtraction, multiplication, and division
understanding of American monetary units and time systems
ability to operate a manual transmission is desirable
capability to perform parallel parking

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
one (1) month related experience and/or training
or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed