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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
Valencia Hotel Group is a distinguished collection of hotels designed specifically for today's passionate travelers seeking unique experiences. Renowned for blending modern design with classic character, each hotel under this group offers an inviting and exceptional environment that is both stylish and comfortable. The Group has earned accolades for its commitment to excellence and outstanding customer service, creating a welcoming atmosphere where guests feel valued and cared for from the moment they arrive.
Among the vibrant properties under the Valencia Hotel Group umbrella is the Lone Star Court Hotel, which embodies the same dedication to quality and hospitality. This... Show More
Among the vibrant properties under the Valencia Hotel Group umbrella is the Lone Star Court Hotel, which embodies the same dedication to quality and hospitality. This... Show More
Job Requirements
- High school diploma, GED or accredited courses
- Hotel operations or customer service experience preferred
- Valid driver license
- Clean driving record
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team
- Attention to detail
- Excellent organizational skills and interpersonal abilities
- Follow all hotel safety guidelines and policies in regard to driving within hotel premises
Job Qualifications
- High School Diploma, GED or Accredited Courses
- Hotel operations or customer service preferred
- Strong verbal communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Provide a valid driver license
- Maintain a clean driving record
- Follow all hotel safety guidelines and policies in regard to driving within hotel premise
Job Duties
- Greet guests with a warm welcome at their vehicle as they pull up to the front drive
- Accurately fill out valet parking tickets
- Review arrivals and any parking needs
- Keep valet parked keys organized
- Maintain cleanliness in the front drive and parking lot areas
- Ensure all valet parked cars are logged into valet log
- Keep valet stand and supplies clean and organized
- Keep luggage carts clean and available in front and back of lobby
- Bring valet stand in/out during morning and evening shifts
- Be aware of events and meetings on property
- Assist with any deliveries (in-house and external) as needed
- Have a workable knowledge of amenities and attractions in the Domain area
- Review resumes for any parking or shuttle needs
- Direct guests to appropriate venues and meeting spaces
- Any other duties or responsibilities assigned by management
- Attend department, hotel and banquet event meetings as scheduled
- Familiarize and practice all 18 Valencia Hotel Group Core Service Standards
- Utilize the Valencia Hotel Group Core Standards during every guest interaction
- Practice all safety standards and guidelines set forth by Lone Star Court
- Attend Bravo Meetings and one-on-one meetings monthly
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving potential valet issues as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests/visitors
- Manage and resolve all valet complaints (and compliments) in a professional and courteous manner
- Must have the ability to assimilate valet information from guests and visitors from different sources and consider, adjust, or modify charges to meet the constraints of the particular need
- Maintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while working
- Comply, at all times, with Lone Star Court standards and regulations to encourage safe and efficient hotel operations
- Obey all traffic laws and treat hotel and customer property with respect
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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