Valet Attendant-(Lehigh Valley Muhlenberg)

Bethlehem, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Standard Hours

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading parking management company that strives to deliver exceptional guest services in a range of hospitality and parking solutions across multiple locations in North America. Known for its commitment to safety, professionalism, and outstanding customer experience, Towne Park offers innovative parking management services for airports, hotels, convention centers, and other venues. The company takes pride in fostering a culture centered around respectful communication, teamwork, and a positive guest experience. It is dedicated to providing competitive, fair, and commensurate compensation to its employees, ensuring a supportive and rewarding work environment. Towne Park offers part-time opportunities with hourly base pay, in this case $15 per hour plus tips, making it an ideal position for those seeking flexible hours Monday through Friday.

The Guest Service Associate role at Towne Park is a vital position focused on creating a welcoming and hospitable environment for guests. This role involves parking and retrieving guest vehicles safely and efficiently while providing a high level of customer service. The individual filling this position will greet and assist guests with their luggage, offer directions, facilitate taxi and shuttle services, and provide valuable information about local amenities and attractions. The Associate helps ensure a smooth parking experience for guests by managing claim checks, processing payments, and maintaining detailed records of vehicles under valet care. Physical demands include occasional heavy lifting up to 100 pounds and requiring attention to detail and courteous communication skills. This position is primarily outdoors and may involve working in varying weather conditions. Towne Park encourages applicants with a valid driver’s license and customer service skills who are looking to join a dynamic hospitality-focused company with opportunities for growth and professional development. Benefits include eligibility for accident, critical illness, and hospital indemnity insurance, telemedicine services, and a 401k retirement plan based on employment classification and hours worked. Seasonal and temporary employees may not be eligible for these benefits.

Job Requirements

High school diploma or equivalent
Valid driver’s license for the applicable state or commutable distance
One month related experience or equivalent education and experience
Strong customer service and communication skills
Ability to safely drive and park vehicles
Basic math skills including addition, subtraction, multiplication, and division
Ability to lift up to 100 pounds occasionally
Ability to work outdoors in various weather conditions
Willingness to follow established procedures and guidelines

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state or within a commutable distance
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to add and subtract three digit numbers and multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with guests, co-workers, and clients
Acknowledges and greets guests within five feet using guest last names
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Parks and retrieves vehicles safely while driving slowly and cautiously
Assists guests with bell services and luggage storage as needed
Opens vehicle and hotel doors for guests
Provides guests with directions, taxis, reservations and other inquiries
Offers information about outlets, meeting rooms, amenities of the facility, and area attractions
Delivers messages, items and guest amenities as requested
Shuttles guests to approved places
Explains parking rates and retrieval procedures upon guest arrival
Issues claim checks only after receiving vehicle keys and collects claim checks before issuing keys
Completes and maintains all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
Calculates and collects revenue for vehicles when needed