Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $14.40
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company specializing in delivering exceptional parking, valet, and guest services to millions of patients, visitors, and guests in a variety of locations. With a strong focus on creating smiles and memorable experiences, Towne Park is renowned for its commitment to compassionate service that eases anxiety and enhances comfort for guests and their families. The company fosters a culture where every employee has the opportunity to make a positive impact by ensuring every interaction leaves guests feeling valued and well cared for. Towne Park is dedicated to providing competitive, fair, and commensurate compensation, along with a supportive work environment that encourages personal growth and professional development. The company offers a wide range of benefits for eligible employees, including insurance options and a 401k retirement savings plan, emphasizing its commitment to employee wellbeing.
The role of Guest Service Associate at Towne Park is integral to maintaining the high standard of hospitality the company is known for. This position requires a friendly, attentive, and efficient individual who can provide exceptional service in greeting guests, assisting with luggage, and managing the parking and retrieval of vehicles safely and promptly. The Guest Service Associate plays a vital role in enhancing the guest experience by delivering personalized service, including helping with directions, transportation, and local information, which contributes to creating a welcoming environment. Scheduled with open availability and compensated at an hourly base pay of $14.40, this role offers a hands-on opportunity to work outdoors and engage actively with guests while supporting a smooth operational flow at locations served by Towne Park. Employees in this position are crucial in ensuring the seamless handling of customer interactions, payment processes, and vehicle care that uphold the company’s reputation for excellence in hospitality services.
The role of Guest Service Associate at Towne Park is integral to maintaining the high standard of hospitality the company is known for. This position requires a friendly, attentive, and efficient individual who can provide exceptional service in greeting guests, assisting with luggage, and managing the parking and retrieval of vehicles safely and promptly. The Guest Service Associate plays a vital role in enhancing the guest experience by delivering personalized service, including helping with directions, transportation, and local information, which contributes to creating a welcoming environment. Scheduled with open availability and compensated at an hourly base pay of $14.40, this role offers a hands-on opportunity to work outdoors and engage actively with guests while supporting a smooth operational flow at locations served by Towne Park. Employees in this position are crucial in ensuring the seamless handling of customer interactions, payment processes, and vehicle care that uphold the company’s reputation for excellence in hospitality services.
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state or commutable distance
- One month related experience or training or equivalent education and experience
- Knowledge of customer and personal services
- Ability to read, write, and comprehend English
- Ability to present information effectively
- Basic math skills
- Understanding of 24 hour and military time systems
- Ability to operate manual transmission preferred
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or nearby commutable area
- One month related experience or training or equivalent combination of education and experience
- Knowledge of customer and personal service principles and processes
- Ability to read and write standard English
- Ability to comprehend instructions, write simple correspondence and present information effectively
- Basic math skills including addition, subtraction, multiplication and division with money
- Understanding of 24 hour and military time and applicable rates
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests
- Practice proper phone etiquette
- Park and retrieve vehicles safely and cautiously
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and inquiries
- Provide information on facility amenities and local attractions
- Deliver messages, items and guest amenities
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue and collect claim checks after handling vehicle keys
- Complete and maintain all ticket information including key tags and damage surveys
- Calculate and collect parking revenue as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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