Job Overview
Compensation
Hourly
Range $12.00 - $13.00
Work Schedule
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company dedicated to creating exceptional guest experiences through attentive and compassionate service. With a focus on serving millions of patients, visitors, and guests at various locations, Towne Park offers a rewarding career that goes beyond typical job roles. Their vision emphasizes the positive impact employees can make daily by easing the anxiety of patients and their families, facilitating memorable moments for travelers, and supporting team members. At Towne Park, every interaction aims to produce smiles and satisfaction, reflecting the company’s core mission of service excellence and community connection.
As a company in the hospitality industry, Towne Park specializes in services such as valet parking, guest assistance, and creating welcoming environments for clients and visitors. They operate across numerous locations, providing tailored services that accommodate the distinct needs of healthcare facilities, hotels, and other service-driven establishments. Towne Park's commitment to competitive and fair compensation ensures that the dedication and hard work of its employees are recognized and rewarded appropriately. The hourly wage for a Guest Service Associate ranges from $12 to $13, with additional tips between $5 and $10 per hour, underscoring the company’s investment in employee satisfaction and financial well-being.
The role of Guest Service Associate at Towne Park is central to delivering high-quality hospitality. This position involves warmly greeting guests, efficiently parking and retrieving vehicles, assisting with luggage, and addressing queries about facility amenities and local attractions. Emphasizing safety and professionalism, the Guest Service Associate must operate vehicles cautiously while providing excellent customer service that reflects the company's values. The work schedule is flexible, including both AM and PM shifts, ensuring coverage that meets the dynamic needs of guests.
Towne Park also prioritizes employee benefits, offering options such as accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine services. Additionally, employees can opt into a 401k retirement savings plan, reflecting a commitment to long-term employee security. While some positions are seasonal or temporary and may not qualify for these benefits, Towne Park endeavors to support its workforce comprehensively. The company fosters an environment where physical fitness and the ability to work in various weather conditions are essential, as the role often involves outdoor duties and occasional travel.
In summary, the Guest Service Associate role at Towne Park is an opportunity for individuals seeking a meaningful career in hospitality where they can make a tangible difference every day. It offers not only competitive pay and benefits but also the chance to be part of a company that values every smile, every guest interaction, and every effort made to enhance the visitor experience. For candidates with a passion for service, an eye for detail, and a commitment to safety and professionalism, this position represents a fulfilling and dynamic work environment.
As a company in the hospitality industry, Towne Park specializes in services such as valet parking, guest assistance, and creating welcoming environments for clients and visitors. They operate across numerous locations, providing tailored services that accommodate the distinct needs of healthcare facilities, hotels, and other service-driven establishments. Towne Park's commitment to competitive and fair compensation ensures that the dedication and hard work of its employees are recognized and rewarded appropriately. The hourly wage for a Guest Service Associate ranges from $12 to $13, with additional tips between $5 and $10 per hour, underscoring the company’s investment in employee satisfaction and financial well-being.
The role of Guest Service Associate at Towne Park is central to delivering high-quality hospitality. This position involves warmly greeting guests, efficiently parking and retrieving vehicles, assisting with luggage, and addressing queries about facility amenities and local attractions. Emphasizing safety and professionalism, the Guest Service Associate must operate vehicles cautiously while providing excellent customer service that reflects the company's values. The work schedule is flexible, including both AM and PM shifts, ensuring coverage that meets the dynamic needs of guests.
Towne Park also prioritizes employee benefits, offering options such as accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine services. Additionally, employees can opt into a 401k retirement savings plan, reflecting a commitment to long-term employee security. While some positions are seasonal or temporary and may not qualify for these benefits, Towne Park endeavors to support its workforce comprehensively. The company fosters an environment where physical fitness and the ability to work in various weather conditions are essential, as the role often involves outdoor duties and occasional travel.
In summary, the Guest Service Associate role at Towne Park is an opportunity for individuals seeking a meaningful career in hospitality where they can make a tangible difference every day. It offers not only competitive pay and benefits but also the chance to be part of a company that values every smile, every guest interaction, and every effort made to enhance the visitor experience. For candidates with a passion for service, an eye for detail, and a commitment to safety and professionalism, this position represents a fulfilling and dynamic work environment.
Job Requirements
- high school diploma or general education degree (GED)
- valid driver’s license for the state you are applying to work or within commutable distance
- one (1) month related experience and/or training or an equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform calculations using American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- ability to perform parallel parking
Job Qualifications
- high school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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