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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading company specializing in professional parking and guest service solutions, committed to delivering exceptional customer experiences in various hospitality and event environments. Known for its industry expertise and dedication to service excellence, Towne Park operates across numerous locations, providing comprehensive valet, shuttle, and guest assistance services to hotels, airports, healthcare facilities, and entertainment venues. The company emphasizes competitive and equitable compensation, investing in its team members' growth and well-being through a robust benefits package and a supportive work environment.
The role of Guest Service Associate at Towne Park is critical in creating a welcoming and efficie... Show More
The role of Guest Service Associate at Towne Park is critical in creating a welcoming and efficie... Show More
Job Requirements
- high school diploma or general education degree (GED)
- valid driver’s license for the state of employment or within commutable distance
- one month related experience and/or training or equivalent combination of education and experience
- ability to read and write standard English language
- ability to comprehend simple instructions, correspondence and memos
- ability to write simple correspondence
- ability to present information effectively in one-on-one and small group situations
- ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform mathematical operations using units of American money
- ability to understand 24 hour and military time systems
- physical ability to exert up to 100 pounds of force occasionally and up to 50 pounds frequently
- ability to work outdoors in varying weather conditions
- willingness to work weekdays and weekends
- ability to operate a manual transmission is highly desirable
Job Qualifications
- high school diploma or general education degree (GED)
- valid driver’s license for the state of employment or within a commutable distance
- one month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to comprehend simple instructions, correspondence and memos
- ability to write simple correspondence
- ability to present information effectively in one-on-one and small group situations
- ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform mathematical operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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