Valet Attendant – Hospitality & Healthcare $16.90 - $22/HR + Tips

Costa Mesa, CA, USA|

Job Overview

Compensation

Hourly

Range $16.90 - $22.00

Work Schedule

Standard Hours

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests. Established with a focus on delivering compassionate and friendly service, Towne Park emphasizes its core mission of making a positive impact through every interaction. Whether at healthcare facilities, hotels, or urban destinations, Towne Park’s team members provide not just services but moments of comfort, ease, and delight that brighten the days of customers and colleagues alike. The company offers a stable and rewarding career environment where employees are empowered to serve with integrity, professionalism, and warmth. Employees at Towne Park take pride in fostering genuine connections, always aiming to turn everyday jobs into meaningful opportunities to create smiles and memorable experiences.

The Guest Service Associate role at Towne Park is a vital frontline position responsible for delivering outstanding hospitality and valet services to guests. This full-time role comes with competitive compensation ranging from $16.90 to $22 per hour plus tips and includes a $1 shift differential incentive for overnight shifts. Working Monday through Sunday, the associate will be a key ambassador representing Towne Park’s values by maintaining a friendly, professional demeanor, and providing attentive assistance to guests. Duties include parking and retrieving vehicles safely and efficiently, assisting guests with luggage, offering concierge services such as providing directions and local information, and handling financial transactions related to parking services. The position demands strong communication skills, a customer-focused attitude, and the ability to multi-task while maintaining safety and professionalism. Towne Park also provides employees access to important benefits such as accident, critical illness, hospital indemnity insurance, telemedicine, and participation in a 401k retirement savings plan, subject to eligibility. This role offers an exciting chance for individuals who enjoy working in dynamic environments and take pride in making a tangible difference in guest experiences every day. With a supportive culture dedicated to growth and care, Towne Park encourages its team members to take ownership of their work and contribute to a welcoming atmosphere that guests remember with a smile.

Job Requirements

high school diploma or general education degree (GED)
valid driver’s license for the state you are applying to work or within a commutable distance
one month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed

Job Qualifications

high school diploma or general education degree (GED)
valid driver’s license for the state you are applying to work or within a commutable distance
one month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed