Valet Attendant - Hilton Anaheim - $16.90/HR + Tips

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $16.90

Work Schedule

Weekend Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating memorable experiences by delivering exceptional service. Renowned for its commitment to making a difference in the lives of millions of patients, visitors, and guests, Towne Park emphasizes kindness, professionalism, and attention to detail in every interaction. The company is deeply invested in enriching the experiences of guests through compassionate service that alleviates stress and brings smiles to faces. From assisting guests with parking and luggage during their arrival and departure to offering helpful information about local attractions and amenities, Towne Park’s team members continuously strive to enhance the visitor experience. The company recognizes that their employees play an essential role in creating these positive moments and therefore fosters a working environment where staff members can grow and make meaningful impacts on the people they serve.

The Guest Service Associate position at Towne Park embodies this spirit of hospitality and attentiveness. This role is vital in ensuring guests feel welcome and valued from the moment they arrive. The Guest Service Associate is responsible for parking and retrieving vehicles carefully and efficiently, assisting guests with their luggage when necessary, and providing courteous and friendly service throughout each interaction. This role requires an individual to maintain a professional and friendly demeanor at all times, greet guests promptly and respectfully, and execute operational procedures such as handling claim checks and calculating fees. Working at Towne Park means engaging in a routine where creating a safe, pleasant, and seamless experience for guests is at the forefront. Additionally, this role offers the opportunity to work a schedule that includes weekdays and weekends with an hourly base pay starting at $16.90 plus tips. Towne Park also offers benefits like accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in a 401k retirement savings plan for eligible employees. This role is ideal for someone who enjoys interacting with diverse guests and thrives in a service-oriented environment while contributing to a reputable company that values its employees and customers alike.

Job Requirements

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
One month related experience and or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
One month related experience and or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Duties

Maintains pleasant friendly and professional demeanor with all guests co-workers and clients
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Parks and retrieves vehicles while driving slowly and cautiously
Assists guests with bell services and luggage storage as needed
Opens all vehicle and hotel doors for guests
Assists guests with directions taxis reservations and other inquiries
Provides guests with information about outlets meeting rooms and or amenities of the facility as well as main attractions in the area
Delivers messages items and or guest amenities as requested
Shuttles guests to appropriate places that are approved by the location
Explains parking rates and retrieval procedures to guests upon arrival
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
Consistently completes and maintains all ticket information including key tag guest folio location of vehicle damage survey and claim check receipt from all vehicles taken into the valet system
Consistently completes location on all key tags after parking vehicle
Calculates and collects revenue for vehicles when needed