Valet Attendant Fulltime Varied Shifts

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Job Description

The Nugget is a renowned hospitality establishment known for its commitment to providing exceptional guest experiences in a welcoming and professional environment. As a distinguished hotel, the Nugget prides itself on its attentive service, elegant amenities, and dedication to excellence. With a rich history and a prime location, the Nugget serves as a preferred destination for travelers seeking comfort, convenience, and memorable stays. The hotel's vibrant atmosphere offers guests a seamless blend of hospitality services designed to cater to diverse needs and preferences, setting a high standard in the industry.

The role of Valet Attendant at the Nugget is pivotal in shaping the initial impression guests receive upon arrival. This position serves as the first point of contact, where the valet attendant plays a crucial role in delivering warm greetings and exceptional service that sets the tone for the entire guest experience. The valet attendant is responsible for providing courteous, efficient, and enthusiastic valet parking services, assisting guests with their luggage, and anticipating guest needs to ensure a smooth and positive visit. This role requires a strong sense of responsibility, excellent communication skills, and the ability to handle vehicles with care and precision. The attendant is also tasked with aiding in regulating vehicle movement to prevent congestion and addressing any guest inquiries related to hotel services, nearby attractions, and events.

Working as a valet attendant at the Nugget involves a commitment to maintaining the safety and security of guests' vehicles and personal belongings, accurately completing claim tickets, and ensuring all procedures are followed in accordance with hotel policies and local regulations. This position demands a professional demeanor, teamwork, and a proactive approach to problem-solving, contributing to a safe and pleasant environment for both guests and staff. Individuals in this role will interact closely with other departments, including bell staff and security, to coordinate services and uphold the hotel's reputation for excellence. The Nugget values reliable team members who attend work consistently and demonstrate a positive, guest-focused attitude.

This employment opportunity is ideal for individuals who enjoy customer service, are skilled in handling vehicles with both manual and automatic transmissions, and are eager to provide high-quality assistance in a dynamic hospitality setting. The role requires a variety of physical activities, including lifting and moving items up to 50 pounds and operating in various indoor and outdoor conditions with changing temperatures, lighting, and noise levels. The Nugget offers a supportive environment where team members can grow professionally while contributing to a renowned hospitality experience. Candidates will receive thorough training and are expected to obtain an Alcohol Awareness Certification shortly after hiring, underscoring the hotel’s dedication to responsible service and safety.

Job Requirements

Minimum 19 years of age
skilled in manual and automatic transmission vehicles
high school diploma or equivalent
effective communication in English both verbal and written
Alcohol Awareness Certification within the first 30 days
valid Nevada driver’s license and clean 3-year DMV record
ability to walk, stand, or sit for extended periods
ability to lift and move up to 50 lbs
fine finger manipulation
able to work indoors and outdoors with varying temperatures, lighting, and noise levels

Job Qualifications

High school diploma or equivalent
effective verbal and written communication skills in English
proficiency in operating manual and automatic transmission vehicles
valid Nevada driver’s license
clean 3-year DMV record
ability to work both independently and collaboratively within a team
capable of lifting and moving up to 50 pounds
able to maintain professionalism in a fast-paced environment
ability to work indoors and outdoors under varying environmental conditions
Alcohol Awareness Certification within the first 30 days of employment

Job Duties

Warmly greet all arriving guests at the valet entrance while providing courteous, efficient, and enthusiastic valet parking services
accommodate guests requiring special assistance and aid
report issues and/or potential problems to security or immediate supervisor to avoid traffic congestion and delays in the valet area
assist in regulating the movement and flow of vehicles to avoid traffic congestion
answer guest questions about hotel registration, restaurants, events, activities, and attractions
resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty
report all alleged thefts or missing items to the supervisor and/or hotel security for further investigation
assist bell person with the movement of luggage as necessary
assist the bell desk, answering telephone calls, and walk-up guests’ questions, in a professional and courteous manner
ensure guests vehicles are secured after parking and keys are secured in the key box
accurately complete guest claim tickets, ensure all necessary information is noted on the claim check i.e., vehicle dents, scratches and or damage
match guest claim check number and the guests’ last name to the claim check on the vehicle/keys to ensure delivery to appropriate guest
establish and maintain effective channels of communication with all levels of the Nugget team and guests
using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
regular predictable attendance is required
other duties and responsibilities as assigned