Valet Attendant, Full Time $20/hr (San Carlos, CA)

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Exact $20.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

All About Parking Inc. is a reputable company specializing in providing professional valet and parking management services, including electric vehicle (EV) support, to a wide range of clients. The company is committed to creating a diverse and inclusive workplace, maintaining a strict non-discrimination employment policy regardless of race, creed, color, age, sex, religion, or national origin. Ensuring a welcoming and respectful environment for both employees and customers, All About Parking Inc. applies thorough background checks for all employees, indicating its commitment to safety and trustworthiness.

As a leader in the parking and valet industry, All About Parking Inc. focuses on delivering superior customer service through skilled and courteous attendants. These attendants are not only responsible for classic valet services but also handle operations involving electric vehicles with an understanding of the latest EV charging technologies. Working at All About Parking Inc. means becoming part of a team that values professionalism, efficiency, and a customer-first approach.

The role of an Attendant at All About Parking Inc. is multifaceted and client-facing, centering on providing seamless support in valet parking, managing electric vehicle charging stations, and performing driving operations. Attendants are the first point of contact for customers arriving or departing, greeting them warmly, assisting with parking and retrieving vehicles safely, and responding to inquiries in a professional, friendly manner. The position requires a versatile individual capable of handling both vehicle-related duties and customer service tasks efficiently.

The Attendant’s responsibilities extend beyond just parking cars and include assisting patrons with wheelchairs, luggage, and other special needs, ensuring a courteous and helpful experience. They play an active role in maintaining station operations, updating logs for valet and EV services, managing tickets and keys, performing audits, and controlling traffic within the premises when necessary. Attention to detail and adherence to company policies are critical in managing equipment and cash, ensuring security and accountability.

In addition, Attendants may be required to transport employees and guests to designated areas using company vehicles, demonstrating safe driving skills and full compliance with all traffic laws and regulations. They are also involved in maintaining cleanliness and order around their workspace and assisting with any other duties assigned to support overall operational efficiency.

Candidates for the Attendant position should excel in communication, multitasking, and problem-solving within fast-paced and dynamic environments. Flexibility in work shifts and locations is key to servicing peak periods and handling emergency situations effectively. This role demands physical stamina, as attendants will be regularly moving in and out of vehicles, standing for long periods, and conducting physically demanding activities such as lifting and handling equipment. A commitment to safety, professionalism, and customer satisfaction is paramount in this role.

At All About Parking Inc., employees are valued as integral members of a growing team that takes pride in fostering a respectful, safe, and engaging workplace. The company's emphasis on training, including hands-on EV operations, ensures that attendants are well-equipped with the latest industry knowledge and skills needed to provide exceptional service.

If you are enthusiastic about delivering premium customer experiences and enjoy a dynamic work environment with opportunities for growth, this Attendant role offers a rewarding career path with All About Parking Inc. The employment opportunity encourages a commitment to quality, adaptability, and teamwork in the bustling parking service industry.

Job Requirements

High school diploma or equivalent preferred
must be at least 19 years of age
must have 3 years of driving experience
must possess a valid drivers license with no accidents or 2-point driving infractions in the last 5 years
fluent in English with excellent verbal and written communications skills
some customer service or public relations experience
possess enthusiasm for delivering exceptional customer service
ability to communicate positively with co-workers, customers and vendors
ability to work effectively in a team and independently
ability to perform multi-tasking in a fast-paced environment
ability to report data and execute tasks with minimal supervision
must possess a cell phone and email account
have reliable means of transportation to work
able to assist in maintaining station operations
able to maintain EV operations
able to maintain vehicle driving operations
flexible with work shifts and hours
able to provide hands-on EV training as needed

Job Qualifications

Must be at least 19 years of age
must have 3 years of driving experience
must possess a valid drivers license with no accidents or 2-point driving infractions in the last 5 years
fluent in English with excellent verbal and written communications skills
high school diploma or equivalent preferred
some customer service/public relations experience or equivalent combination of education and experience
possess enthusiasm for delivering exceptional customer service
ability to communicate in a positive manner with co-workers, customers and vendors at all times
work effectively on a team and independently to resolve customer issues
assist in maintaining station operations
maintain EV operations
maintain vehicle driving operations
recommend procedures that increase efficiency and maximize throughput for charging
provide hands-on EV training as needed
accommodate a flexible work schedule, including different times and locations
ability to multi-task in a fast-paced environment
ability to report data and execute other duties with minimal direction
ability to add, subtract, multiply and divide
must possess a cell phone and email account and a reliable means of transportation to work

Job Duties

Comply with all company policies and procedures
assist in maintaining station operations
update valet and EV charging logs
maintain a clean and orderly work environment including relief of car backlog
acknowledge and greet all incoming customers in a friendly, welcoming manner that demonstrates first and lasting impressions
perform outdoor concierge/customer service duties as requested
anticipate and facilitate customer needs such as requesting their car, opening car doors, assistance with wheelchairs, luggage, holding umbrellas, providing directions, directing traffic etc.
tactfully manage difficult or emotional customer situations
safely perform valet parking and EV services including parking, retrieving and delivering customer vehicles and management of EV charging stations
safely operate customer and company vehicles in accordance with all traffic regulations, applicable laws and company policies
perform hourly and daily key audits including key transfers to customers and clients as directed
manage cash, valet tickets, ticketless technology systems, keys and equipment in accordance with company policy
assist in completing hourly and daily activity logs using employee portal or phone if available
safely operate, ride, rebalance and secure bicycles for customers
maintain a professional appearance and courteous demeanor at all times
show respect and sensitivity for cultural differences and promote a harassment-free environment
have working knowledge of account specific details
be flexible with work shifts/hours to service peak volume periods, vacated shifts and other emergency situations
other duties and responsibilities as assigned