
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $8.00
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider of parking and hospitality services, widely recognized for delivering exceptional guest experiences across its various locations. The company specializes in premium parking solutions and strives to enhance every guest's visit through attentive and efficient service. Towne Park is committed to fostering a supportive work environment that values teamwork, safety, and professionalism. Their competitive compensation plans and benefits ensure that employees are rewarded fairly based on their skills, experience, and dedication. As a company that embraces growth and innovation, Towne Park continues to expand its services and elevate industry standards. The role of Guest Service Associate within Towne Park is pivotal to the company's mission of excellence in guest hospitality and service. This position requires individuals who embody a friendly and professional demeanor and who are dedicated to creating an outstanding first and last impression for guests. The Guest Service Associate is chiefly responsible for parking and retrieving vehicles efficiently and safely while offering courteous assistance with guest luggage where applicable. Key responsibilities include greeting guests warmly, providing information on local amenities and services, managing parking claims professionally, and ensuring smooth operation of valet services. With open availability required, this role offers an hourly base pay plus tips, reflecting Towne Park’s commitment to rewarding quality service. The position demands both physical stamina and excellent communication skills, as associates work primarily outdoors in varying weather conditions and interact directly with guests to meet their parking and hospitality needs. Towne Park provides essential insurance benefits and a 401k retirement savings plan for eligible employees, promoting both immediate and long-term financial wellbeing. This opportunity is ideal for dynamic individuals seeking a customer-focused role in a reputable organization that values professionalism, safety, and guest satisfaction. Joining Towne Park as a Guest Service Associate means becoming part of a dedicated team that prioritizes guest experience and operational excellence while offering competitive compensation and comprehensive benefits. Whether assisting guests with directions, managing parking logistics, or delivering personalized services, the Guest Service Associate plays a critical role in representing Towne Park’s brand and commitment to superior hospitality.
Job Requirements
- High school diploma or general education degree
- Valid driver's license for the state applying to work
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English
- Ability to comprehend simple instructions and memos
- Ability to perform basic arithmetic with American money
- Ability to understand 24 hour and military time systems
- Physical ability to exert up to 100 pounds occasionally and up to 50 pounds frequently
- Ability to stand or sit for extended periods
- Willingness to work outdoors in varying weather conditions
- Open availability
Job Qualifications
- High school diploma or general education degree (GED)
- Valid driver’s license for the applicable state
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read, write, and comprehend basic English
- Ability to present information effectively to guests and colleagues
- Basic math skills including addition, subtraction, multiplication, and division with money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers, and clients
- Greet guests within five feet using guest last names
- Use salutation of the day and welcome guests
- Practice proper phone etiquette
- Park and retrieve vehicles slowly and safely
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and inquiries
- Provide information about facility amenities and local attractions
- Deliver messages, items, and guest amenities
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue claim checks after receiving keys and collect claim checks before issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey, and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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