
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $11.00
Work Schedule
Split Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a prominent provider of premium parking and related services across various locations in the United States. The company is dedicated to offering a seamless and convenient guest experience through its innovative parking solutions and exceptional customer service. Towne Park values professionalism, reliability, and safety, striving to create a welcoming environment for guests arriving at hotels, resorts, shopping centers, and other facilities. As a leader in the parking industry, Towne Park is committed to maintaining high standards for operational excellence and team member engagement, promising competitive and fair compensation along with meaningful employment opportunities.
This particular role of a Guest Service Associate plays a crucial part in the overall guest experience, ensuring that every visitor feels welcomed and valued from the moment they arrive until their departure. The position entails providing top-tier hospitality by parking and retrieving vehicles safely and efficiently while assisting guests with their luggage and other needs. Not only is this job essential for the smooth functioning of parking operations, but it also significantly impacts the reputation of Towne Park and its client partners.
The Guest Service Associate at Towne Park works in shifts categorized as AM and PM with open availability, offering flexible work schedules to accommodate diverse employee needs. Compensation includes an hourly base pay of $11 plus tips, making this role both rewarding and cash-earning through excellent service. The company also provides a range of employee benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and access to a 401(k) retirement savings plan. These benefits are subject to eligibility requirements, job classification, and tenure with the company.
In terms of job duties, this role requires a pleasant, friendly, and professional demeanor during all guest interactions. The associate will greet guests promptly, assist with bell services including baggage handling, park and retrieve vehicles cautiously, provide local area directions and information, and manage all necessary administrative tasks, including issuing claim checks and handling revenue collections. The role demands both physical stamina and excellent communication skills as it involves significant outdoor work in varied weather conditions and continual interaction with guests. Candidates should be able to meet the physical demands of lifting and moving luggage and operating vehicles safely.
Overall, this position is ideal for individuals interested in hospitality and customer service within a dynamic and growing environment. Towne Park supports employees through comprehensive training and a supportive working culture, enabling associates to thrive while contributing meaningfully to guest satisfaction and company success. This job is suitable for individuals with at least a month of related experience or training, a valid driver's license, and a passion for providing outstanding guest service in a fast-paced, customer-focused setting.
This particular role of a Guest Service Associate plays a crucial part in the overall guest experience, ensuring that every visitor feels welcomed and valued from the moment they arrive until their departure. The position entails providing top-tier hospitality by parking and retrieving vehicles safely and efficiently while assisting guests with their luggage and other needs. Not only is this job essential for the smooth functioning of parking operations, but it also significantly impacts the reputation of Towne Park and its client partners.
The Guest Service Associate at Towne Park works in shifts categorized as AM and PM with open availability, offering flexible work schedules to accommodate diverse employee needs. Compensation includes an hourly base pay of $11 plus tips, making this role both rewarding and cash-earning through excellent service. The company also provides a range of employee benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and access to a 401(k) retirement savings plan. These benefits are subject to eligibility requirements, job classification, and tenure with the company.
In terms of job duties, this role requires a pleasant, friendly, and professional demeanor during all guest interactions. The associate will greet guests promptly, assist with bell services including baggage handling, park and retrieve vehicles cautiously, provide local area directions and information, and manage all necessary administrative tasks, including issuing claim checks and handling revenue collections. The role demands both physical stamina and excellent communication skills as it involves significant outdoor work in varied weather conditions and continual interaction with guests. Candidates should be able to meet the physical demands of lifting and moving luggage and operating vehicles safely.
Overall, this position is ideal for individuals interested in hospitality and customer service within a dynamic and growing environment. Towne Park supports employees through comprehensive training and a supportive working culture, enabling associates to thrive while contributing meaningfully to guest satisfaction and company success. This job is suitable for individuals with at least a month of related experience or training, a valid driver's license, and a passion for providing outstanding guest service in a fast-paced, customer-focused setting.
Job Requirements
- High school diploma or GED
- valid driver’s license for the state or commutable distance
- one (1) month related experience or training
- knowledge of customer and personal service principles
- ability to read and write standard English
- ability to comprehend simple instructions and memos
- ability to write simple correspondence
- good presentation skills for individual or small group settings
- basic math skills including addition, subtraction, multiplication and division
- understanding of 24 hour and military time
- understanding of applicable rates
- manual transmission driving ability highly desirable
- ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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