Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $16.50 - $17.50
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company known for delivering exceptional valet, self-park, and shuttle services to a wide range of clients including hotels, hospitals, airports, corporate offices, and retail centers. With a commitment to quality, safety, and customer satisfaction, Towne Park has carved a niche in the parking services industry by emphasizing professionalism, efficiency, and hospitality. The company prides itself on fostering a supportive work environment where employees are encouraged to grow and develop their skills while delivering top-tier service to guests and clients.
Towne Park values its team members and offers competitive, fair, and commensurate compensation that reflects job-related skills, experience, education, and location. Employment with Towne Park provides an opportunity to be part of a reputable organization that prioritizes safety and the guest experience while maintaining a fun and fast-paced work environment.
The Guest Service Associate role is a vital position within Towne Park, focusing on providing exceptional hospitality services to guests. This role requires individuals who can perform parking and retrieval of guest vehicles safely and efficiently, while maintaining a friendly and professional demeanor. The associate assists guests with their luggage, ensures all vehicles are parked and retrieved with care, and offers information and assistance that enhances the guest experience. This role is designed for individuals who enjoy working in dynamic environments and have a passion for customer service and hospitality.
As a Guest Service Associate, you are expected to greet guests warmly, use their names during interactions, and maintain an inviting presence. The role demands attentiveness to guests’ needs, including directing them to key locations, arranging transportation, and responding to inquiries about amenities and local attractions. The associate will also handle operational tasks such as issuing claim checks, collecting revenue, and completing all necessary documentation to ensure smooth parking operations.
The work schedule is flexible to meet operational demands, typically from Monday through Sunday, and includes an overnight shift differential. The hourly base pay ranges from $16.50 to $17.50 per hour plus tips, reflecting Towne Park’s commitment to competitive compensation. Although seasonal and temporary roles are not eligible for all benefits, regular employees can take advantage of accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan, which underscores the company’s investment in employee well-being.
This role suits candidates with a high school diploma or GED, valid driver’s license, and at least one month of related experience or equivalent education and training. Key skills include effective communication, basic math proficiency, and the ability to operate vehicles safely, including parallel parking and manual transmissions if applicable. Towne Park provides reasonable accommodations to enable individuals with disabilities to perform all essential functions effectively.
In summary, working as a Guest Service Associate at Towne Park offers a balanced mix of customer service, operational responsibilities, and opportunities for personal development within a well-regarded company. It is an ideal role for those who thrive in customer-facing positions and take pride in delivering hospitality excellence in every interaction.
Towne Park values its team members and offers competitive, fair, and commensurate compensation that reflects job-related skills, experience, education, and location. Employment with Towne Park provides an opportunity to be part of a reputable organization that prioritizes safety and the guest experience while maintaining a fun and fast-paced work environment.
The Guest Service Associate role is a vital position within Towne Park, focusing on providing exceptional hospitality services to guests. This role requires individuals who can perform parking and retrieval of guest vehicles safely and efficiently, while maintaining a friendly and professional demeanor. The associate assists guests with their luggage, ensures all vehicles are parked and retrieved with care, and offers information and assistance that enhances the guest experience. This role is designed for individuals who enjoy working in dynamic environments and have a passion for customer service and hospitality.
As a Guest Service Associate, you are expected to greet guests warmly, use their names during interactions, and maintain an inviting presence. The role demands attentiveness to guests’ needs, including directing them to key locations, arranging transportation, and responding to inquiries about amenities and local attractions. The associate will also handle operational tasks such as issuing claim checks, collecting revenue, and completing all necessary documentation to ensure smooth parking operations.
The work schedule is flexible to meet operational demands, typically from Monday through Sunday, and includes an overnight shift differential. The hourly base pay ranges from $16.50 to $17.50 per hour plus tips, reflecting Towne Park’s commitment to competitive compensation. Although seasonal and temporary roles are not eligible for all benefits, regular employees can take advantage of accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan, which underscores the company’s investment in employee well-being.
This role suits candidates with a high school diploma or GED, valid driver’s license, and at least one month of related experience or equivalent education and training. Key skills include effective communication, basic math proficiency, and the ability to operate vehicles safely, including parallel parking and manual transmissions if applicable. Towne Park provides reasonable accommodations to enable individuals with disabilities to perform all essential functions effectively.
In summary, working as a Guest Service Associate at Towne Park offers a balanced mix of customer service, operational responsibilities, and opportunities for personal development within a well-regarded company. It is an ideal role for those who thrive in customer-facing positions and take pride in delivering hospitality excellence in every interaction.
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English
- Ability to comprehend simple instructions and correspondence
- Ability to write simple correspondence
- Ability to present information effectively in one-on-one and small groups
- Basic math skills including addition, subtraction, multiplication and division
- Understanding of 24 hour and military time systems
- Understanding of parking rates and procedures
- Ability to perform parallel parking
- Ability to operate a manual transmission is highly desirable
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One (1) month related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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