Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $75.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a leading parking management company dedicated to providing exceptional parking and guest service experiences across various locations. Renowned for its commitment to professionalism and quality, Towne Park operates a broad network of parking facilities including urban garages, surface lots, and valet services. The company places a strong emphasis on employee training, guest satisfaction, and efficient operation to ensure customers receive the highest level of service. Towne Park values its workforce and offers competitive, fair compensation based on skills, experience, education, and local market standards. Employees benefit from various insurance options and retirement plans, supporting a motivated and secure work environment.
The Guest Service Associate position at Towne Park is a dynamic and customer-focused role designed for individuals who excel in hospitality and enjoy engaging with guests in a vibrant and fast-paced environment. This role involves parking and retrieving guest vehicles safely and efficiently, assisting with luggage, providing directions, and supporting overall guest satisfaction through courteous and professional interaction. The work schedule includes varied shifts from early morning to late night, allowing flexibility to accommodate different availability needs.
The Guest Service Associate is responsible not only for operational tasks such as vehicle parking and retrieval but also for delivering a warm welcome and assisting guests with inquiries related to the facility and surrounding attractions. Key responsibilities include managing ticketing and revenue collection for parking services, maintaining safety and security standards, and offering concierge-like assistance. Employees in this role directly contribute to the positive reputation of Towne Park through attentive service and meticulous adherence to policies.
This position suits individuals who possess excellent communication and interpersonal skills, have a good sense of responsibility, and demonstrate the ability to manage multiple tasks simultaneously. Towne Park requires candidates to hold a valid driver's license and have some prior related experience or training, highlighting the importance of safe driving and customer service proficiency. The role also demands physical stamina and the capability to perform outside work duties in various weather conditions.
Towne Park supports its employees with benefits including accident, critical illness, and hospital indemnity insurance, telemedicine access, and a 401k retirement savings plan, ensuring a comprehensive benefits package. Seasonal and temporary roles are excluded from certain benefits, emphasizing the long-term commitment Towne Park makes toward its regular team members. Overall, this opportunity offers substantial growth potential within a stable company committed to employee welfare, guest satisfaction, and operational excellence.
The Guest Service Associate position at Towne Park is a dynamic and customer-focused role designed for individuals who excel in hospitality and enjoy engaging with guests in a vibrant and fast-paced environment. This role involves parking and retrieving guest vehicles safely and efficiently, assisting with luggage, providing directions, and supporting overall guest satisfaction through courteous and professional interaction. The work schedule includes varied shifts from early morning to late night, allowing flexibility to accommodate different availability needs.
The Guest Service Associate is responsible not only for operational tasks such as vehicle parking and retrieval but also for delivering a warm welcome and assisting guests with inquiries related to the facility and surrounding attractions. Key responsibilities include managing ticketing and revenue collection for parking services, maintaining safety and security standards, and offering concierge-like assistance. Employees in this role directly contribute to the positive reputation of Towne Park through attentive service and meticulous adherence to policies.
This position suits individuals who possess excellent communication and interpersonal skills, have a good sense of responsibility, and demonstrate the ability to manage multiple tasks simultaneously. Towne Park requires candidates to hold a valid driver's license and have some prior related experience or training, highlighting the importance of safe driving and customer service proficiency. The role also demands physical stamina and the capability to perform outside work duties in various weather conditions.
Towne Park supports its employees with benefits including accident, critical illness, and hospital indemnity insurance, telemedicine access, and a 401k retirement savings plan, ensuring a comprehensive benefits package. Seasonal and temporary roles are excluded from certain benefits, emphasizing the long-term commitment Towne Park makes toward its regular team members. Overall, this opportunity offers substantial growth potential within a stable company committed to employee welfare, guest satisfaction, and operational excellence.
Job Requirements
- Must hold a valid driver’s license for the state of employment or a commutable distance
- Ability to communicate effectively with guests and coworkers
- Physical ability to exert up to 100 pounds of force occasionally and perform tasks such as stooping, kneeling, and climbing stairs
- Willingness to work outdoors in various weather conditions
- Ability to follow operational instructions and departmental guidelines
- Reliable attendance and punctuality
- Ability to work assigned shifts including 7am-3pm, 3pm-11pm, and 6pm-2am
- Successful completion of background checks and drug screening as required
Job Qualifications
- High school diploma or general education degree (GED)
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of customer and personal service principles and processes
- Ability to read, write and comprehend simple English instructions, correspondence, and memos
- Ability to present information effectively in one-on-one and small group situations
- Basic arithmetic skills including addition, subtraction, multiplication, and division involving American money
- Understanding of 24-hour and military time systems
- Knowledge of applicable parking rates
- Ability to operate a manual transmission is highly desirable
- Skill in parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Greet guests professionally within five feet using their last names
- Use appropriate salutations and welcome guests to the facility
- Practice proper phone etiquette
- Station in designated areas when not performing tasks
- Park and retrieve vehicles carefully and efficiently
- Assist guests with bell services and luggage handling
- Open vehicle and hotel doors for guests
- Provide directions, taxi, reservation, and general information assistance
- Deliver messages, items, and guest amenities as requested
- Shuttle guests to approved destinations
- Explain parking rates and vehicle retrieval procedures
- Issue and collect claim checks after vehicle inspection
- Complete and maintain all ticket information accurately
- Calculate and collect parking fees when required
- Ensure vehicle safety and customer satisfaction throughout the service process
Job Criteria
Experience
No experience required
Job Location
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