Valet Attendant ($17/hr + tips) - Waldorf Astoria DC

Towne Park is a distinguished parking management company specializing in providing premium valet and parking services across various hospitality and commercial environments. With a commitment to excellence and guest satisfaction, Towne Park operates with the goal of enhancing the overall experience for its customers through attentive and professional service. The company maintains a reputation for employing courteous, reliable, and skilled associates who contribute to a seamless parking experience at hotels, event venues, airports, and other facilities.

The Guest Service Associate role at Towne Park is a crucial position that directly influences guest impressions and satisfaction. This role is designed for individuals who are enthusiastic about delivering exceptional customer service and possess a keen attention to safety and operational efficiency. The position involves welcoming guests with a warm, professional demeanor, assisting with the parking and retrieval of vehicles, handling luggage and bell services where applicable, and providing guests with helpful information regarding the location and surrounding area. The Guest Service Associate is expected to perform their duties with both speed and safety in mind, ensuring that all vehicles are parked securely and quickly. The role requires open availability for work, especially on weekends, and offers an hourly wage of $17 plus tips, emphasizing the rewarding nature of excellent service.

In addition to providing hands-on guest services, the Guest Service Associate is responsible for accurately managing ticketing and revenue collection processes, including the issuance and collection of claim checks while maintaining a damage survey protocol to protect both the guest and the company. They must use effective communication skills to respond to guest inquiries, offer directions, coordinate shuttle services if applicable, and enhance the guest experience by providing detailed knowledge about the facility’s amenities and nearby attractions.

This position demands physical stamina and the ability to work outdoors under varying weather conditions, from extreme heat to cold. The role also requires the capability to lift and carry heavy objects up to 100 pounds occasionally, as well as perform tasks that involve balance, stooping, kneeling, and crouching. Towne Park values adherence to safety procedures and operational guidelines and provides accommodations for individuals with disabilities to ensure everyone can succeed in their role.

Employees in this role are eligible for several benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to the company’s 401k retirement plan, subject to eligibility criteria based on job classification and employment duration. Seasonal and temporary workers, however, are not eligible for these benefits. Overall, the Guest Service Associate position at Towne Park offers an excellent opportunity for individuals seeking a dynamic, guest-facing role within a reputable parking services company that emphasizes high standards of customer service, safety, and teamwork.