Valet Attendant ($17/hr + tips) - MGH Radiology Somerville

Boston, MA, USA|

Job Overview

Compensation

Hourly

Exact $17.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

The Guest Service Associate role at Towne Park is designed for individuals who are passionate about hospitality and providing outstanding customer service. This position is pivotal in representing the company’s commitment to creating memorable and positive experiences from the moment guests arrive until they depart. The associate is responsible for parking and retrieving guest vehicles safely and efficiently, assisting guests with their luggage, and offering a warm, friendly, and professional demeanor throughout their interaction. The work schedule involves shifts from Monday to Friday, with hours from 10am-2pm and 6pm-10pm, ensuring flexibility and work-life balance. This role requires keen attention to detail, strong communication skills, and the physical ability to handle various demands including lifting and standing for extended periods. The job offers an hourly base pay of $17 plus tips, underscoring the company’s commitment to competitive and fair compensation. Towne Park also provides eligible employees with benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and access to a 401k retirement savings plan. Through this role, employees have the opportunity to directly influence guest satisfaction by delivering compassionate, attentive, and efficient service that eases anxieties and enhances experiences. This position is suitable for individuals who enjoy working in fast-paced environments, are dependable, and have a genuine desire to make a difference every day.

Job Requirements

high school diploma or GED
valid driver’s license for the state or commutable distance
one month related experience and/or training or equivalent education and experience
knowledge of customer and personal services principles and processes
ability to read and write standard English
ability to understand simple instructions and correspondence
ability to write simple correspondence
ability to present information effectively in small group and one-on-one
ability to perform basic math including operations with American money
understanding of 24 hour and military time
ability to understand time-based rates
ability to operate manual transmission is a plus
ability to perform parallel parking

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state or a commutable distance
one month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English
ability to comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
delivers messages, items and guest amenities as requested
shuttles guests to approved places at the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
calculates and collects revenue for vehicles when needed