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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a premier parking management company dedicated to delivering exceptional parking and guest services across various locations. With a strong commitment to customer satisfaction and operational excellence, Towne Park has established itself as a leader in the hospitality and parking industry. The company emphasizes safety, professionalism, and courtesy, ensuring that every guest receives the highest level of service. Towne Park offers competitive and fair compensation adjusted according to a candidate’s job-related skills, experience, education, training, and location. The company culture promotes respect, inclusivity, and a strong team environment, fostering employee growth and development.
The Guest Service Asso... Show More
The Guest Service Asso... Show More
Job Requirements
- High school diploma or equivalent
- Valid driver’s license for the state applied to or commutable distance
- One month of related experience or training or equivalent combination
- Ability to read, write, and comprehend standard English
- Ability to perform basic math operations
- Ability to operate a manual transmission is highly desirable
- Must have open availability including weekends
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for customer and personal services
- Ability to read and write standard English
- Ability to comprehend simple instructions, correspondence and memos
- Ability to write simple correspondence
- Ability to present information effectively in one-on-one and small group situations
- Ability to perform basic math operations including addition, subtraction, multiplication and division with American money
- Ability to understand 24 hour and military time systems
- Ability to understand time rates
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide information about outlets, meeting rooms, amenities of the facility, and main attractions in the area
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests
- Issue claim checks only after receiving vehicle keys
- Collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey, and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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