
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $15.50
Work Schedule
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a recognized leader in the hospitality services industry, known for its commitment to delivering exceptional experiences to millions of patients, visitors, and guests across various locations. As a company devoted to hospitality and customer service, Towne Park emphasizes creating smiles and making meaningful impacts every day. Their dedication goes beyond routine service; they aim to ease anxieties, create memorable experiences, and support both guests and team members alike. This culture of care and attentiveness fosters a positive work environment that invites employees to grow professionally while contributing to a larger mission of exceptional service.
Towne Park operates as a hospitality services company, offering opportunities that combine rewarding careers with personal fulfillment. Their services primarily focus on guest assistance, including parking, luggage handling, and providing information about local amenities and attractions. This role is essential in shaping the first and last impressions guests have during their visits, making every interaction pivotal. Towne Park understands the importance of fair and competitive compensation and provides hourly wages beginning at $15.50 per hour plus tips. The company balances this with flexible, part-time schedules, specifically targeting 3 pm to 11 pm shifts, accommodating a variety of lifestyles and commitments.
The position of Guest Service Associate at Towne Park is crafted for individuals passionate about hospitality and customer service. This role entails delivering exceptional service, maintaining a friendly and professional demeanor, and efficiently managing vehicle parking and retrieval processes. Key responsibilities include greeting guests warmly, assisting with luggage, providing helpful information or directions, and ensuring the secure handling of vehicles and guest property. These duties require attentiveness, a cautious approach to driving and vehicle handling, and a service-oriented mindset. Employees in this role not only contribute to operational success but enhance the overall guest experience, helping to build Towne Park's reputation as a trusted hospitality provider.
Towne Park values its employees by offering various insurance options, including accident, critical illness, hospital indemnity, and telemedicine benefits. Moreover, eligible employees can participate in the company’s 401(k) retirement savings plan, supporting their long-term financial wellness. These benefits complement the hourly pay and tip earnings, making Towne Park a competitive employer in the hospitality sector. Employees are encouraged to grow and thrive in an inclusive atmosphere where making an impact matters every day.
Towne Park operates as a hospitality services company, offering opportunities that combine rewarding careers with personal fulfillment. Their services primarily focus on guest assistance, including parking, luggage handling, and providing information about local amenities and attractions. This role is essential in shaping the first and last impressions guests have during their visits, making every interaction pivotal. Towne Park understands the importance of fair and competitive compensation and provides hourly wages beginning at $15.50 per hour plus tips. The company balances this with flexible, part-time schedules, specifically targeting 3 pm to 11 pm shifts, accommodating a variety of lifestyles and commitments.
The position of Guest Service Associate at Towne Park is crafted for individuals passionate about hospitality and customer service. This role entails delivering exceptional service, maintaining a friendly and professional demeanor, and efficiently managing vehicle parking and retrieval processes. Key responsibilities include greeting guests warmly, assisting with luggage, providing helpful information or directions, and ensuring the secure handling of vehicles and guest property. These duties require attentiveness, a cautious approach to driving and vehicle handling, and a service-oriented mindset. Employees in this role not only contribute to operational success but enhance the overall guest experience, helping to build Towne Park's reputation as a trusted hospitality provider.
Towne Park values its employees by offering various insurance options, including accident, critical illness, hospital indemnity, and telemedicine benefits. Moreover, eligible employees can participate in the company’s 401(k) retirement savings plan, supporting their long-term financial wellness. These benefits complement the hourly pay and tip earnings, making Towne Park a competitive employer in the hospitality sector. Employees are encouraged to grow and thrive in an inclusive atmosphere where making an impact matters every day.
Job Requirements
- High school diploma or GED
- Valid driver’s license for applicable state or within commutable distance
- Minimum one month related experience or training
- Ability to operate a vehicle safely and cautiously
- Strong customer service skills
- Ability to communicate clearly in English
- Capability to perform basic math calculations
- Physical ability to lift up to 100 pounds occasionally
- Willingness to work outdoor shifts in various weather conditions
- Ability to stand or walk for extended periods
- Understanding of parking procedures and ticketing
- Ability to follow directions and operational procedures
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within a commutable distance
- One month related experience or training, or equivalent combination of education and experience
- Knowledge of customer and personal service principles and processes
- Ability to read and write standard English
- Ability to comprehend instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to perform basic math operations
- Understanding of 24-hour and military time systems
- Ability to understand time-related rates
- Ability to operate a manual transmission is highly desirable
- Ability to parallel park
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with professionalism
- Use guest last names during interactions
- Use salutation of the day and welcome guests appropriately
- Practice proper phone etiquette
- Post in designated areas when not completing tasks
- Park and retrieve vehicles cautiously and safely
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations, and inquiries
- Provide information about outlets, meeting rooms, amenities, and local attractions
- Deliver messages, items, and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys
- Complete and maintain all ticket information accurately
- Calculate and collect revenue as needed
Job Criteria
Experience
No experience required
Job Location
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