Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $14.75 - $25.00
Work Schedule
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to providing exceptional guest experiences through top-tier parking and valet services. With a strong commitment to creating smiles, Towne Park serves millions of patients, visitors, and guests across various locations, especially focusing on healthcare facilities, hotels, and entertainment venues. The company prides itself on not simply offering employment but delivering meaningful career opportunities where employees can make a tangible difference in the daily lives of those they serve. Towne Park emphasizes a culture of compassion, professionalism, and attentiveness, ensuring each interaction leaves a positive impact on guests and clients alike. The company’s dedication to employee growth and well-being is reflected in its competitive pay structure, benefits, and supportive work environment.
The role of Guest Service Associate at Towne Park is essential in maintaining the company’s promise of exceptional customer service. This position entails a blend of hospitality and operational duties, primarily focused on managing guest vehicles through parking and retrieval services. The associate acts as the frontline representative of Towne Park, ensuring that every guest interaction is conducted with courtesy, professionalism, and efficiency. The typical work schedule for this role is from 10 am to 6:30 pm, making it suitable for individuals seeking stable daytime hours. Compensation is competitive, with a base pay starting at $14.75 per hour, supplemented by high tip potential that can raise total earnings to between $22 and $25 per hour.
Key responsibilities include safely and carefully parking and retrieving vehicles, assisting guests with their luggage and directional needs, and providing comprehensive information about the facility and local area. The associate is also tasked with accurately handling transaction processes associated with parking services, such as issuing claim checks, collecting payments, and maintaining detailed records related to vehicle parking and retrieval. Towne Park values safety and professionalism, emphasizing the importance of driving cautiously, handling guest property respectfully, and maintaining a calm, friendly demeanor at all times.
Working conditions involve outdoor environments where the associate might be exposed to varying weather conditions. The role requires physical activity, including the ability to lift and maneuver luggage up to certain weights, balance, kneel, stoop, and remain on feet for extended periods. Towne Park supports reasonable accommodations for individuals with disabilities to successfully perform the job. This position offers a meaningful opportunity for individuals who enjoy customer service-focused roles and want to be part of a respected hospitality company with a mission to create positive experiences through every professional interaction.
The role of Guest Service Associate at Towne Park is essential in maintaining the company’s promise of exceptional customer service. This position entails a blend of hospitality and operational duties, primarily focused on managing guest vehicles through parking and retrieval services. The associate acts as the frontline representative of Towne Park, ensuring that every guest interaction is conducted with courtesy, professionalism, and efficiency. The typical work schedule for this role is from 10 am to 6:30 pm, making it suitable for individuals seeking stable daytime hours. Compensation is competitive, with a base pay starting at $14.75 per hour, supplemented by high tip potential that can raise total earnings to between $22 and $25 per hour.
Key responsibilities include safely and carefully parking and retrieving vehicles, assisting guests with their luggage and directional needs, and providing comprehensive information about the facility and local area. The associate is also tasked with accurately handling transaction processes associated with parking services, such as issuing claim checks, collecting payments, and maintaining detailed records related to vehicle parking and retrieval. Towne Park values safety and professionalism, emphasizing the importance of driving cautiously, handling guest property respectfully, and maintaining a calm, friendly demeanor at all times.
Working conditions involve outdoor environments where the associate might be exposed to varying weather conditions. The role requires physical activity, including the ability to lift and maneuver luggage up to certain weights, balance, kneel, stoop, and remain on feet for extended periods. Towne Park supports reasonable accommodations for individuals with disabilities to successfully perform the job. This position offers a meaningful opportunity for individuals who enjoy customer service-focused roles and want to be part of a respected hospitality company with a mission to create positive experiences through every professional interaction.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and multiply and divide with 10s and 100s
- Ability to perform operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and multiply and divide with 10s and 100s
- Ability to perform operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
- Deliver messages, items and guest amenities as requested
- Shuttle guests to appropriate places approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys
- Collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Complete location details on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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