
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $13.00
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a well-established hospitality services company dedicated to creating exceptional experiences for its guests, visitors, and patients. With a strong company culture focused on impact and compassion, Towne Park provides a working environment where employees have the unique opportunity to make a difference every day. The company emphasizes delivering exceptional service that eases stress and anxiety for patients and their families, creating memorable experiences for guests visiting new cities, and fostering a supportive atmosphere among colleagues. Employing a team-oriented approach, Towne Park values respect, kindness, and professionalism in all interactions, cultivating a workplace where customer and employee satisfaction are paramount.
At Towne Park, the Guest Service Associate role is pivotal in upholding the company's mission to create smiles through outstanding hospitality. This position entails comprehensive duties that support guest experiences, from parking and retrieving vehicles safely and promptly to assisting guests with their luggage and inquiries during arrival and departure. The role demands a person who is friendly, attentive, and efficient, consistently providing a professional presence that reflects Towne Park's values. The work schedule is Monday through Friday, from 8am to 4:30pm, offering a structured weekday routine for employees. Towne Park offers competitive compensation starting at $13 per hour plus tips, making the position an attractive opportunity for individuals passionate about service and looking to work in a dynamic environment.
The Guest Service Associate contributes to the success of the hospitality services by delivering practical and friendly assistance, including greeting guests by name, managing guest vehicle care with caution, and ensuring smooth communications regarding parking procedures and rates. Beyond basic parking duties, associates assist with bell services, provide local information, shuttle guests to approved destinations, and maintain accurate documentation for all vehicles handled, ensuring security and accountability.
Towne Park also provides eligibility for various employee benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine access, and a 401k retirement savings plan, subject to eligibility criteria based on job classification, length of employment, and hours worked. Although seasonal and temporary roles are not eligible, full-time employees enjoy a supportive benefits package designed to enhance overall well-being and financial security.
The physical demands associated with the job require associates to be physically fit, including the ability to exert up to 100 pounds of force occasionally and work outdoors in various weather conditions. Employees must demonstrate excellent communication skills, the ability to present information clearly, and customer service aptitude while maintaining safety and quality standards. Towne Park invests in its team by ensuring workplace accommodations are available to individuals with disabilities, reinforcing the company’s commitment to inclusion and equal opportunity.
Overall, joining Towne Park as a Guest Service Associate offers a meaningful career path where employees are empowered to make a visible impact through quality service. It is an ideal role for individuals motivated to work in hospitality, focused on guest satisfaction, safety, and operational efficiency in a professional, supportive setting. The role combines physical activity with interpersonal engagement, creating a dynamic workload that fosters growth and personal fulfillment in the hospitality industry.
At Towne Park, the Guest Service Associate role is pivotal in upholding the company's mission to create smiles through outstanding hospitality. This position entails comprehensive duties that support guest experiences, from parking and retrieving vehicles safely and promptly to assisting guests with their luggage and inquiries during arrival and departure. The role demands a person who is friendly, attentive, and efficient, consistently providing a professional presence that reflects Towne Park's values. The work schedule is Monday through Friday, from 8am to 4:30pm, offering a structured weekday routine for employees. Towne Park offers competitive compensation starting at $13 per hour plus tips, making the position an attractive opportunity for individuals passionate about service and looking to work in a dynamic environment.
The Guest Service Associate contributes to the success of the hospitality services by delivering practical and friendly assistance, including greeting guests by name, managing guest vehicle care with caution, and ensuring smooth communications regarding parking procedures and rates. Beyond basic parking duties, associates assist with bell services, provide local information, shuttle guests to approved destinations, and maintain accurate documentation for all vehicles handled, ensuring security and accountability.
Towne Park also provides eligibility for various employee benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine access, and a 401k retirement savings plan, subject to eligibility criteria based on job classification, length of employment, and hours worked. Although seasonal and temporary roles are not eligible, full-time employees enjoy a supportive benefits package designed to enhance overall well-being and financial security.
The physical demands associated with the job require associates to be physically fit, including the ability to exert up to 100 pounds of force occasionally and work outdoors in various weather conditions. Employees must demonstrate excellent communication skills, the ability to present information clearly, and customer service aptitude while maintaining safety and quality standards. Towne Park invests in its team by ensuring workplace accommodations are available to individuals with disabilities, reinforcing the company’s commitment to inclusion and equal opportunity.
Overall, joining Towne Park as a Guest Service Associate offers a meaningful career path where employees are empowered to make a visible impact through quality service. It is an ideal role for individuals motivated to work in hospitality, focused on guest satisfaction, safety, and operational efficiency in a professional, supportive setting. The role combines physical activity with interpersonal engagement, creating a dynamic workload that fosters growth and personal fulfillment in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- Valid driver’s license for working state or commutable area
- One month related experience or equivalent training
- Knowledge of customer and personal services principles
- Ability to read, write, and comprehend English
- Basic math skills including addition, subtraction, multiplication, and division
- Understanding of 24 hour and military time
- Ability to understand parking rate systems
- Physical capability to exert up to 100 pounds occasionally
- Ability to work outdoors in various weather conditions
- Ability to operate manual transmission (preferred)
- Commitment to follow established practices and work under supervision
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Post up in designated areas when not completing tasks
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys
- Collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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