Valet Attendant ($12/hr + tips) - Marriott Richmond

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $12.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k Retirement Plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences through compassionate and attentive service. With a strong commitment to creating smiles, Towne Park proudly serves millions of patients, visitors, and guests every year, ensuring that each interaction is memorable and impactful. The company thrives on its mission to positively affect people's lives by providing outstanding hospitality services and fostering an environment where employees can make a difference daily. The corporate culture of Towne Park emphasizes professionalism, respect, and genuine care, making it an ideal workplace for individuals who are passionate about guest service and hospitality. As a recognized leader in the hospitality industry, Towne Park offers competitive and fair compensation packages along with a variety of benefits designed to support employees' well-being and growth. The company values its employees and invests in their professional development while maintaining a supportive and inclusive work atmosphere.

The role of Guest Service Associate at Towne Park is crucial in upholding the company's promise of exceptional hospitality. This position focuses on providing an attentive, friendly, and efficient experience to all guests. As a Guest Service Associate, you are responsible for parking and retrieving guest vehicles safely and promptly, assisting guests with their luggage, and ensuring that guests feel welcomed from the moment they arrive until their departure. This position involves consistent interaction with guests, requiring a professional demeanor, excellent communication skills, and a customer-first mindset. The role demands vigilance and accuracy, especially when handling vehicle keys and claim tickets, maintaining detailed records of parking information, and collecting revenue when applicable. Working morning or evening shifts, the Guest Service Associate must be adaptable and able to work in various weather conditions, as much of the job takes place outdoors. This position not only demands technical skills such as driving with caution and understanding parking procedures but also soft skills like empathy, patience, and the ability to respond to guest inquiries and needs effectively. Towne Park offers an hourly pay rate starting at $12 per hour plus tips, underscoring the company's commitment to fair and competitive compensation. Additionally, employees may enroll in several insurance plans and participate in a 401(k) retirement plan, depending on job classification and hours worked. Joining Towne Park as a Guest Service Associate means becoming part of a team that values making daily contributions to others' experiences and building a rewarding career in hospitality.

Job Requirements

High school diploma or general education degree (GED)
Valid driver’s license for the state of work or commutable distance
One month related experience and/or training or equivalent combination of education and experience
Knowledge of customer and personal service principles and processes
Ability to read and write standard English
Ability to comprehend simple instructions and correspondence
Ability to write simple correspondence
Strong communication skills to present information to guests and colleagues
Basic math skills including addition, subtraction, multiplication and division with money
Understanding of 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
Acknowledge and greet guests within five feet with professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Deliver messages, items and/or guest amenities as requested
Shuttle guests to appropriate places that are approved by the location
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Complete location on all key tags after parking vehicle
Calculate and collect revenue for vehicles when needed