Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $19.29
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Paid training
Tuition Assistance
Job Description
Parking Management Company (PMC) is a national leader in hospitality-focused parking services headquartered in Nashville, Tennessee. PMC specializes in delivering comprehensive parking solutions including valet and self-parking management, shuttle services, event parking, and porter/bell services across various industries such as hotels, resorts, healthcare facilities, and event venues. Known for its commitment to excellence and guest-first approach, PMC operates as an extension of the hospitality experience, ensuring seamless and high-touch service for both partners and guests. With a broad presence across multiple markets, PMC is dedicated to creating a professional and welcoming environment that enhances the overall guest experience through reliable and innovative parking management services.
The Valet Attendant role at PMC is pivotal in upholding the company’s reputation for outstanding customer service and operational excellence. Serving as the first and last point of contact for guests, the Valet Attendant is responsible for safely and efficiently parking and retrieving vehicles while maintaining a professional and friendly demeanor. This position requires a strong focus on safety, guest satisfaction, and teamwork. Valet Attendants must adhere strictly to safety protocols, maintain accurate documentation of vehicle conditions, and manage vehicle flow smoothly to contribute to a positive guest experience.
This role is offered on a full-time or part-time basis and is classified as non-exempt under the Fair Labor Standards Act, meaning employees are eligible for overtime pay. Compensation includes an hourly wage plus tip opportunities, which vary by market and depend on service performance and customer interaction quality. PMC promotes pay transparency and equality among all employees and adheres to all federal, state, and local wage and employment laws. The Valet Attendant position also includes opportunities for professional growth through internal leadership development programs and requires individuals who can consistently demonstrate reliability, professionalism, and a customer-focused attitude.
As part of the PMC team, Valet Attendants maintain a clean, organized, and presentable work area while supporting the company’s operational goals with flexibility and dedication. They handle guest inquiries, address challenges professionally, and foster a collaborative team environment. This role demands physical stamina to stand, walk, and lift items typically up to 50 pounds, often in outdoor environments and varying weather conditions. Flexibility to work nights, weekends, and holidays is essential to meet the needs of guests and hotel operations. Overall, the Valet Attendant position at PMC is integral to delivering a memorable and seamless parking experience, ensuring guests feel valued and cared for from arrival to departure.
The Valet Attendant role at PMC is pivotal in upholding the company’s reputation for outstanding customer service and operational excellence. Serving as the first and last point of contact for guests, the Valet Attendant is responsible for safely and efficiently parking and retrieving vehicles while maintaining a professional and friendly demeanor. This position requires a strong focus on safety, guest satisfaction, and teamwork. Valet Attendants must adhere strictly to safety protocols, maintain accurate documentation of vehicle conditions, and manage vehicle flow smoothly to contribute to a positive guest experience.
This role is offered on a full-time or part-time basis and is classified as non-exempt under the Fair Labor Standards Act, meaning employees are eligible for overtime pay. Compensation includes an hourly wage plus tip opportunities, which vary by market and depend on service performance and customer interaction quality. PMC promotes pay transparency and equality among all employees and adheres to all federal, state, and local wage and employment laws. The Valet Attendant position also includes opportunities for professional growth through internal leadership development programs and requires individuals who can consistently demonstrate reliability, professionalism, and a customer-focused attitude.
As part of the PMC team, Valet Attendants maintain a clean, organized, and presentable work area while supporting the company’s operational goals with flexibility and dedication. They handle guest inquiries, address challenges professionally, and foster a collaborative team environment. This role demands physical stamina to stand, walk, and lift items typically up to 50 pounds, often in outdoor environments and varying weather conditions. Flexibility to work nights, weekends, and holidays is essential to meet the needs of guests and hotel operations. Overall, the Valet Attendant position at PMC is integral to delivering a memorable and seamless parking experience, ensuring guests feel valued and cared for from arrival to departure.
Job Requirements
- High school diploma or equivalent
- valid driver's license and reliable transportation
- acceptable driving record with no more than three moving violations in three years
- ability to pass background check
- strong customer service skills
- ability to handle physical demands including standing, walking, and lifting up to 50 pounds
- availability to work varied shifts including nights, weekends, and holidays
- adherence to company policies and safety protocols
- dependability and punctuality
- ability to communicate professionally with guests and team members
- maintain uniform and grooming standards
Job Qualifications
- High school diploma or general education degree (GED)
- customer service experience preferred
- strong customer service attitude and helpful demeanor mandatory
- valid driver's license and reliable transportation
- acceptable motor vehicle record with no more than three moving violations within three years
- ability to pass and maintain a clean background check
- excellent communication and active listening skills
- ability to provide exceptional guest service and personalized assistance
- adaptability to changing work environments and competing demands
- dependability in following instructions and maintaining schedule
- ability to work as part of a team while supporting colleagues
- physical stamina to stand, walk, and lift up to 50 pounds
- flexibility to work nights, weekends, and holidays
- professional appearance and adherence to uniform and grooming standards
Job Duties
- Conduct vehicle damage inspections and document parking locations on claim tickets
- safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures
- follow all safety protocols to maintain personal and vehicle security
- maintain compliance with attendance and timekeeping policies including clocking in/out for shifts and breaks and accurately reporting tips
- keep valet areas clean, organized, and presentable at all times
- handle challenging situations with professionalism and resolve problems promptly
- maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations
- arrive on time, in full uniform, and properly groomed before clocking in
- perform other tasks as needed to support company operational goals
- attend required staff meetings and complete all assigned training modules on time
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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