Valet Attendant-(City Center Marriott)

Towne Park is a leading parking management and valet services company dedicated to providing exceptional customer experiences through professional and reliable parking solutions. Established with a commitment to excellence, Towne Park offers comprehensive services focused on convenience and safety for clients and their guests across various locations. The company prides itself on its friendly, professional team who deliver dependable service in diverse environments ranging from hotels to airports and event venues. Towne Park values integrity, safety, and hospitality, and it continuously strives to enhance the guest experience with every interaction.

The Guest Service Associate role at Towne Park is a vital position responsible for delivering outstanding hospitality services to guests, ensuring a welcoming and efficient parking experience. This role requires the Associate to park and retrieve vehicles safely and promptly while providing attentive assistance with luggage during guest arrivals and departures when applicable. The position is designed for individuals who have excellent interpersonal skills, enjoy interacting with guests, and are committed to maintaining high standards of service. The Guest Service Associate must demonstrate professionalism, friendliness, and efficiency in all interactions with guests, co-workers, and clients.

This is a part-time or full-time position with a work schedule typically set from 3pm to 11pm. Compensation includes a base hourly wage of $11.50 for the night shift plus tips, offering a competitive pay structure. Employees in this role have the opportunity to enroll in several benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company's 401k retirement savings plan, depending on their job classification, length of employment, and hours worked. Seasonal and temporary employees are not eligible for these benefits.

The Guest Service Associate serves as the face of Towne Park by greeting guests warmly within five feet of proximity, using guests’ last names, and practicing excellent phone and in-person etiquette. They assist guests with directions, taxi arrangements, reservations, and provide detailed information about local amenities and attractions. Essential job functions include maintaining accurate records of vehicle tickets, managing claim checks, calculating and collecting parking fees, and ensuring all vehicles are parked with safety as a priority. Additionally, Associates support bell services and luggage delivery where applicable, and shuttle guests to approved locations if necessary.

The role demands physical activity such as standing or walking for extended periods, climbing stairs, stooping, and occasionally lifting objects weighing up to 100 pounds. Environmental conditions include working outdoors for long durations, sometimes exposed to extreme weather conditions. Towne Park ensures reasonable accommodations for individuals with disabilities to facilitate job performance.

Ideal candidates will possess a valid driver's license, have at least one month of related experience or equivalent education and training, and must be capable of performing tasks such as parallel parking and potentially operating a manual transmission vehicle. Fluency in reading, writing, and comprehending English is required to perform job duties effectively. This job requires attention to detail, the ability to provide excellent customer service, and a commitment to safety and operational protocols.

Overall, the Guest Service Associate position at Towne Park is an excellent opportunity for individuals looking to join a dynamic hospitality and parking services company. It offers meaningful work in a customer-facing role with competitive pay and benefits, and it requires a reliable, courteous, and capable individual who takes pride in delivering exceptional service.