Job Overview
Compensation
Hourly
Exact $21.00
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company specializing in providing superior parking and guest services to enhance the overall hospitality experience. With a commitment to delivering exceptional customer service, Towne Park operates across numerous locations, including hotels, airports, and event venues, offering innovative parking solutions tailored to meet the unique needs of each site. Known for its dedication to safety, efficiency, and friendliness, Towne Park continually invests in training and technology to optimize its services for both clients and guests. The company operates in a variety of environments, ranging from bustling urban centers to quieter suburban locations, ensuring versatility and adaptability in their service approach. Towne Park's work culture emphasizes respect, professionalism, and community engagement, creating a supportive environment for its employees to thrive and grow within the company.
The Guest Service Associate at Towne Park plays a pivotal role in delivering outstanding hospitality by providing friendly, attentive, and efficient services to guests. This position primarily involves the safe parking and retrieval of vehicles, assisting guests with their luggage, and offering helpful information regarding the local area and facility amenities. Working primarily during evening shifts from Monday through Sunday, the associate ensures that every guest receives a warm and professional welcome, setting the tone for their visit. The role requires excellent interpersonal communication skills, a keen attention to detail, and the ability to multitask in a dynamic outdoor environment subject to varying weather conditions.
Employees in this role can expect competitive compensation with an hourly base pay of $21 plus tips and an additional 75-cent shift differential for overnight hours. Although this position is seasonal or temporary and does not include eligibility for the full range of benefits available to permanent employees, candidates may participate in accident, critical illness, hospital indemnity insurance, and telemedicine services along with enrollment opportunities in Towne Park's 401k retirement plan, subject to eligibility. The Guest Service Associate position is ideal for individuals who enjoy interacting with people, value professionalism, and take pride in contributing positively to the overall guest experience while working in a physically active role. This position is not only about mechanical tasks but also about embodying the company’s commitment to exceptional customer service standards by maintaining a pleasant demeanor, using guests' names during interactions, and providing helpful assistance with patience and respect.
Moreover, this role requires a valid driver’s license and experience or training related to guest services or parking operations, demonstrating the company's emphasis on safety and skill competency. Candidates should be comfortable driving manual transmission vehicles and performing precise parking maneuvers such as parallel parking. Physical demands include the ability to lift heavy objects, navigate stairs, and endure long periods of standing or walking outdoors. The working environment is predominantly outside, exposing associates to various weather conditions including extreme heat and cold, underscoring the importance of resilience and adaptability. Towne Park prioritizes operational accuracy through maintaining detailed records such as vehicle key tags, damage surveys, and guest receipts to ensure a smooth and secure parking process. The role also offers light travel opportunities, typically not exceeding 5 percent, for training or site support purposes.
Overall, Towne Park's Guest Service Associate role combines customer service excellence with practical parking skills, providing a rewarding opportunity for individuals seeking a dynamic job in the hospitality parking management sector. This position helps solidify Towne Park’s reputation as a trusted and guest-focused parking service provider by fostering lasting positive impressions through every guest interaction and vehicle handling.
The Guest Service Associate at Towne Park plays a pivotal role in delivering outstanding hospitality by providing friendly, attentive, and efficient services to guests. This position primarily involves the safe parking and retrieval of vehicles, assisting guests with their luggage, and offering helpful information regarding the local area and facility amenities. Working primarily during evening shifts from Monday through Sunday, the associate ensures that every guest receives a warm and professional welcome, setting the tone for their visit. The role requires excellent interpersonal communication skills, a keen attention to detail, and the ability to multitask in a dynamic outdoor environment subject to varying weather conditions.
Employees in this role can expect competitive compensation with an hourly base pay of $21 plus tips and an additional 75-cent shift differential for overnight hours. Although this position is seasonal or temporary and does not include eligibility for the full range of benefits available to permanent employees, candidates may participate in accident, critical illness, hospital indemnity insurance, and telemedicine services along with enrollment opportunities in Towne Park's 401k retirement plan, subject to eligibility. The Guest Service Associate position is ideal for individuals who enjoy interacting with people, value professionalism, and take pride in contributing positively to the overall guest experience while working in a physically active role. This position is not only about mechanical tasks but also about embodying the company’s commitment to exceptional customer service standards by maintaining a pleasant demeanor, using guests' names during interactions, and providing helpful assistance with patience and respect.
Moreover, this role requires a valid driver’s license and experience or training related to guest services or parking operations, demonstrating the company's emphasis on safety and skill competency. Candidates should be comfortable driving manual transmission vehicles and performing precise parking maneuvers such as parallel parking. Physical demands include the ability to lift heavy objects, navigate stairs, and endure long periods of standing or walking outdoors. The working environment is predominantly outside, exposing associates to various weather conditions including extreme heat and cold, underscoring the importance of resilience and adaptability. Towne Park prioritizes operational accuracy through maintaining detailed records such as vehicle key tags, damage surveys, and guest receipts to ensure a smooth and secure parking process. The role also offers light travel opportunities, typically not exceeding 5 percent, for training or site support purposes.
Overall, Towne Park's Guest Service Associate role combines customer service excellence with practical parking skills, providing a rewarding opportunity for individuals seeking a dynamic job in the hospitality parking management sector. This position helps solidify Towne Park’s reputation as a trusted and guest-focused parking service provider by fostering lasting positive impressions through every guest interaction and vehicle handling.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver's license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver's license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
- Delivers messages, items and guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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