Valet Attendant-(Buffalo General Medical Center)

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Temporary

Part-time

Hourly

Compensation

Hourly

Exact $16.00

Work Schedule

Fixed Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading parking management company that specializes in providing valet services, unattended parking, and parking management solutions for various hospitality, healthcare, airport, and commercial properties throughout the United States. Established with a commitment to delivering exceptional customer service and operational excellence, Towne Park has grown to be recognized for its innovative approach to parking management and its dedication to customer satisfaction. The company prides itself on building strong partnerships with property owners and delivering tailored parking solutions that meet the unique needs of each location. Towne Park focuses on fostering a positive and professional work environment, emphasizing safety, respect, and continuous development for its employees. The organization values integrity, teamwork, and a strong work ethic, ensuring that employees are supported and motivated to provide outstanding guest experiences.

The role of Guest Service Associate at Towne Park is pivotal in maintaining the high standards of hospitality and service that the company promises to its clients and guests. This position is responsible for providing attentive, friendly, and efficient service to guests, including parking and retrieving vehicles safely and promptly, assisting with luggage handling when applicable, and offering valuable information and assistance regarding the facility and local area. The Guest Service Associate serves as the face of Towne Park, greeting guests warmly, using professional and courteous communication, and ensuring a seamless parking experience that enhances overall customer satisfaction.

This hourly position offers a base pay of $16 per hour plus tips, with a work schedule that typically runs from 2 pm to 10 pm, Monday through Friday. Employees in this role benefit from access to various insurance plans, including accident, critical illness, and hospital indemnity insurance, as well as telemedicine services. Additionally, eligible employees can participate in the company's 401k retirement savings plan, supporting long-term financial security. Towne Park emphasizes a safe working environment, reasonable accommodations for individuals with disabilities, and provides the necessary tools and training to perform the job effectively.

The responsibilities include managing vehicle parking operations safely and efficiently, maintaining clear and accurate ticketing information, interacting courteously with guests, and ensuring compliance with company policies regarding vehicle handling and guest services. Physical demands for the role include the ability to lift and carry luggage, operate vehicles cautiously, and work outdoors in varying weather conditions, making physical fitness and resilience important qualifications. The position offers a dynamic working environment where individuals who enjoy engaging with people, providing excellent customer service, and operating within a structured system will find rewarding opportunities for growth and development within Towne Park.

Job Requirements

High school diploma or general education degree (GED)
valid driver's license
one (1) month related experience and/or training or equivalent combination of education and experience
ability to read and write standard English
ability to comprehend simple instructions
ability to operate a vehicle cautiously
physical ability to lift up to 100 pounds occasionally
ability to work outdoors in various weather conditions
availability to work 2 pm to 10 pm Monday to Friday
willingness to provide excellent guest service
ability to handle luggage

Job Qualifications

High school diploma or general education degree (GED)
must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
one (1) month related experience and/or training
or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed